Rajah Amber Akbar
Oakland,CA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - International Economics
University of California-Berkeley
Berkeley, CA01.2003
General Education -
Berkeley City College
01.2000
Skills
- Receptionist
- Filing
- Microsoft Outlook
- Office Experience
- Administrative Experience
- Microsoft Office
- Administrative Assistant
- Outlook
- MS Office
- Data Entry
- Typing
- Customer service
- Active listening
- Data entry
- Critical thinking
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
General Education -
Berkeley City College
Bachelor of Arts - International Economics
University of California-Berkeley
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