RAJAT GIRI
Aldie,VA
Summary
Technology and Professional Services leader with 20+ years of experience delivering enterprise software implementations, defining integration strategies, and building high-performing client delivery organizations. Trusted advisor to customers and internal executives, recognized for translating business requirements into scalable technical solutions, strengthening implementation methodologies, and guiding strategic programs from pre-sales through deployment and customer adoption.
Functional Senior Director driving proven results within [Industry]. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Business Operations Executive offering [Number]-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Director, Professional Services
BLUE YONDER
Washington, DC
12.2023 - Current
- Managed enterprise rollouts of Optoro/BlueYonder platform for 20+ clients, enabling customers to reduce returns-related costs by 20–25% via automated optimized workflows and operational redesign.
- Led subject-matter expertise in returns management system (RMS) solution design for strategic enterprise clients, influencing operating model direction that improved operational efficiency by approximately 35% and advanced revenue growth of approximately 15%.
- Led technical solution delivery with sales during sales cycle, translating complex client requirements into scalable solution architectures and supporting approximately 85% deal success rate.
- Coordinated with product and engineering to advance platform and reusable modules aligned with market needs, strengthening configurability and reducing customer-specific customization and implementation costs.
- Accelerated system connectivity mapping and implementation through strategy and development of AI-enabled integration layer. Delivered support for end-to-end client implementations in as little as three months through applied approach.
- Led technical implementation strategy spanning solution architecture integrations, delivery governance, resource planning, and executive stakeholder management for complex enterprise programs.
- Led due diligence work for Blue Yonder’s acquisition of Optoro in August 2025 by evaluating technical implementation, customer requirements, and organizational structure. Directed post-acquisition alignment of delivery capabilities and technology strategy.
Director, Professional Services
Optoro Inc.
Washington DC
10.2021 - 12.2023
- Directed scaling of professional services and technical delivery capabilities for enterprise customers, improving implementation governance and solution quality and building repeatable delivery practices for optoro’s expanding customer base.
- Spearheaded complex client programs from discovery and solution design through integration testing, launch, and adoption, collaborating with customer executives to govern scope, risk, and priorities for successful project outcomes.
- Coordinated with product engineering, sales, and customer success to transform recurring customer requirements into reusable platform capabilities, enhancing implementation consistency and decreasing dependency on one-off solutions.
- Developed implementation talent through mentorship, set technical standards, and streamlined cross-functional operating rhythms to enable predictable delivery across multiple concurrent enterprise programs.
Senior Manager, Professional Services
Optoro
Washington DC
12.2018 - 10.2021
- Functioned as trusted technical advisor to customer leadership, aligning operational challenges with practical platform and integration solutions to support adoption and business value.
- Developed sprint-based delivery practices and implementation controls to improve transparency, support customer engagement, and align technical teams with client stakeholders.
- Executed pre-sales activities, including RFP responses, technical discovery demonstrations, solution architecture, and third-party integration planning, while mentoring professional services team members to strengthen team capabilities.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Senior Consultant, Professional Services
PERSONIFY
Herndon, VA
03.2011 - 12.2018
- Orchestrated enterprise implementations of Personify platform for 50+ clients across 200+ applications, guiding engagements from requirements and solution design through deployment training and customer adoption.
- Provided platform subject-matter expertise and primary technical advisory support to client executives and delivery teams, addressing complex business and integration challenges to enhance platform adoption and value.
- Enabled pre-sales and expansion initiatives by delivering RFP response solution demonstrations and providing technical consulting to drive expansion and add-on opportunities across 40+ existing clients.
- Organized project work into sprint-based delivery models, integrating customer feedback and mentoring professional services and sales team members for consistent engagement delivery.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
Consultant, Professional Services
Personify Inc
Herndon, VA
07.2010 - 03.2011
- Assessed business requirements, defined use cases, and mapped technical specifications into actionable product and implementation requirements enabling project execution.
- Authored core implementation documentation covering gap analyses, configuration workbooks, conversion plans, training agendas, and product training materials.
- Executed product UAT and end-user training delivery and maintained support for third-party integrations, including AutoCAD Map 3D, Experient, Cvent, Real Magnet, Results Direct, and Community Portals to enhance user adoption.
Team Lead QA, Professional Services
PERSONIFY (OFFSHORE UNIT), R-SYSTEMS INTERNATIONAL LIMITED
Noida, India
09.2006 - 07.2010
- Managed seven-member QA team workflow encompassing test planning, test case development, execution, verification, analysis, and defect reporting to improve quality of client applications.
- Partnered with stakeholders, onsite teams, development leads, and project management to maintain high-quality application delivery and support project planning alignment.
- Performed quality reviews for software releases to verify alignment with business requirements and defect resolution standards.
- Created test scenarios, test cases, and regression suites to strengthen functional coverage across application changes.
- Confirmed application behavior using manual testing, uncovering defects and maintaining documented reproduction steps.
Education
Bachelor of Science - Computer Engineering
Institute of Electronics and Telecommunication Engineering
New Delhi, India01-2008
Diploma - Computer Engineering
Guru Nanak Dev Co-Education Polytechnic
New Delhi, India01-2004
Skills
- Technical Implementation Leadership
- Integration Strategy & Solution Architecture
- M&A integration
- Delivery Methodologies & Governance
- Project governance
- Integration strategy
- Technical Solution Design
- M&A Due Diligence & Post-Acquisition Integration
- Pre-Sales & Solution Consulting
- Implementation Strategy
- Budgeting & Resource Management
- Customer Success & Adoption
Accomplishments
- Reudced the Implementation time by introducing PolyAI Middelware for customer integration to make it easier and faster.
Certification
Certified ScrumMaster (CSM)
Timeline
Senior Director, Professional Services
BLUE YONDER
12.2023 - Current
Director, Professional Services
Optoro Inc.
10.2021 - 12.2023
Senior Manager, Professional Services
Optoro
12.2018 - 10.2021
Senior Consultant, Professional Services
PERSONIFY
03.2011 - 12.2018
Consultant, Professional Services
Personify Inc
07.2010 - 03.2011
Team Lead QA, Professional Services
PERSONIFY (OFFSHORE UNIT), R-SYSTEMS INTERNATIONAL LIMITED
09.2006 - 07.2010
Diploma - Computer Engineering
Guru Nanak Dev Co-Education Polytechnic
Bachelor of Science - Computer Engineering
Institute of Electronics and Telecommunication Engineering
Personal Information
Title: Technology & Professional Services Executive | Technical Implementation | Integration Strategy