RA'JEANE HARRIS SAM
Weymouth,MA
Summary
Dynamic administrative professional with a proven track record in healthcare, adept at leading teams and optimizing operational workflows. Expertise in managing customer interactions, maintaining accurate records, and delivering exceptional service. Ready to leverage strong organizational and interpersonal skills in a leasing agent role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Phlebotomist / Administrative Support
One Medical at Amazon
Boston, MA
03.2025 - Current
- Delivered professional and welcoming customer service to clients in fast-paced environment, enhancing client satisfaction.
- Communicate with customers and team members to identify needs and provide timely assistance.
- Managed administrative responsibilities with accuracy and attention to detail, supporting efficient clinic operations.
- Maintain accurate customer records and confidential documentation.
- Assist with daily clinic operations, including opening and closing procedures.
- Coordinated with providers and staff to ensure smooth daily operations, contributing to positive customer experiences.
- Handle multiple responsibilities simultaneously while maintaining professionalism and efficiency. Build trust and rapport with customers through clear communication and co service.
Medical Assistant — Contract
Mass General Brigham
Weymouth & Braintree, MA
01.2024 - 03.2025
- Managed patient information and maintained accurate electronic records using Epic.
- Coordinated daily appointments to streamline customer flow and reduce wait times.
- Delivered exceptional customer service, enhancing patient experience for diverse populations.
- Communicated clearly with customers regarding appointments, procedures, instructions, and follow-up needs.
- Addressed customer questions and concerns professionally and escalated issues when appropriate.
- Worked closely with physicians and staff to ensure efficient daily operations.
- Maintained a high level of professionalism when handling confidential and sensitive information.
- Built strong relationships with patients through attentive service and clear communication.
Medical Assistant / Team Lead
Accuhealth
03.2023 - 01.2024
- Coordinated daily workflow and provided leadership to a team of medical assistants, promoting efficient operations.
- Onboarded and trained new team members on customer service and administrative procedures, facilitating smooth integration into daily operations.
- Scheduled appointments and coordinated services based on customer needs and availability.
- Handled high volume of inbound and outbound calls, ensuring professional and responsive service to enhance customer satisfaction.
- Responded to customer questions by phone and text and provided timely solutions.
- Built strong customer relationships through consistent communication and follow-up.
- Identified customer needs and recommended solutions or escalated concerns.
- Troubleshot customer equipment issues and coordinated replacements.
- Demonstrated strong organization and time-management skills while working independently in a remote environment.
Certified Medical Assistant
Nova Medical Center
Houston, TX
11.2022 - 02.2023
- Managed incoming calls, customer check-ins, scheduling, and records to ensure smooth operations.
- Conducted daily customer outreach and wellness calls to support patient engagement and satisfaction.
- Built positive customer relationships through active listening and personalized service, enhancing overall patient experience.
- Maintained accurate records and handled confidential customer information.
- Communicated effectively with supervisors, management, and customers.
- Followed established procedures while maintaining a high level of professionalism.
Externship Medical Assistant
Benech Family Clinic
Houston, TX
07.2022 - 09.2022
- Verified insurance information and maintained accurate records.
- Managed administrative tasks and customer communication, facilitating efficient workflow.
- Scheduled appointments and coordinated customer information to ensure seamless office operations.
- Provided friendly and professional customer service, enhancing patient experience in a busy office.
- Used Microsoft Office for reports, calendars, documentation, and administrative functions.
Education
Associate Degree - Certified Clinical Medical Assistant
Altierus Career College
Houston, TX08-2022
High School Diploma -
C.E. King High School
Houston, TX06-2021
Skills
- Client communication
- Customer relationship management
- Appointment scheduling
- Call management
- Data entry and recordkeeping
- Electronic records management
- Microsoft Office proficiency
- Administrative support
- Multitasking in fast-paced environments
- Conflict resolution
- Needs assessment
- Time management
- Team leadership
- Lead follow-up and outreach
- Professional communication
- Property management support
- Multitasking in fast-paced environments
Certification
CPR Certified, BLS Certified
Timeline
Phlebotomist / Administrative Support
One Medical at Amazon
03.2025 - Current
Medical Assistant — Contract
Mass General Brigham
01.2024 - 03.2025
Medical Assistant / Team Lead
Accuhealth
03.2023 - 01.2024
Certified Medical Assistant
Nova Medical Center
11.2022 - 02.2023
Externship Medical Assistant
Benech Family Clinic
07.2022 - 09.2022
Associate Degree - Certified Clinical Medical Assistant
Altierus Career College
High School Diploma -
C.E. King High School