Rajesh Kumar

• Worked with management, business users and developers to understand and specify report requirements.
• Responsible for documenting new processes/procedures & requirements for new markets.
• Worked on multiple projects at any given time
• Boosted net promoter score ratings by delivering smart meter reporting and comparison data for electricity customer by developing a user interface and direct email reporting letting customers be aware of their energy use.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Elicited stakeholder feedback and input through interviews and surveys.
• Reduced organizational operating costs by 90% by streamlining processes.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Part of a 10 person team of multi-country analysts in completing the successful migration of over one million customers to a new and improved billing system.
• Monitored and examined data gathering systems to track energy consumption during the installation and tracking phases.
• Entered and developed utility data in energy analysis programs to demonstrate savings and trends.
• Explained effectively audit and energy analysis results to the energy consultants.
• Facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit

To improve processes and consolidated information successfully , deployed web-based online user friendly interface to capture loan servicing namely rent roll , financial statements etc. The final result was better tracking of risks and returns on different portfolios for the inventors. Extensively worked with risk management, mortgage loan serving , residential mortgage, mortgage pre-payment risk and risk analytics.

• Involved in all phases of project Life Cycle.
• Analysis of business requirements and system requirements of the client.
• Interacted with user groups to derive the functional requirements.
• Performed System Analysis and Design using Uml
• involved in documentation during various phases of development life cycle.
• Developed Use Case , functional, object diagrams.
• Performed User Acceptance Testing.
• 
  
  
  Responsible for soliciting and Gathering functional and non functional requirements.
• Responsible for process flow documentation, Use case Documentation (as needed) for all assigned projects.

JP Morgan Chase provided a wide range of Banking services from consumer checking and Savings account to full internet banking. The scope of the project was to enhance web portal that involved in the wealth management ( Equity, Index options and bonds) components. This Electronic trading platform enabled users to buy, sell, deposit, withdraw investments and manage individual portfolios.

• Elicited and gathered user and business requirements through open end discussions\surveys from key stakeholders, customers, and subject matter experts to define the scope and requirements of Asset Management portals.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Elicited stakeholder feedback and input through interviews and surveys.
• Interacted closely with the subject matter experts ( SME) for the functional requirements gathering.
• Worked Closely with the development team to clarify and understand functionality, resolve issues and provided feedback from UML diagrams.
• Created Use Cases after accessing the scope and status of the project and understanding the business processes from User's perspective.