Ankita Desai
Westmont,IL
Overview
3
3
years of professional experience
Work History
General Manager
Graham Enterprises
Vernon Hill, IL
03.2020 - 04.2023
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Created marketing plans that increased revenue by 15% within 6 months.
- Worked closely with vendors to negotiate contracts for goods or services.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Timeline
General Manager
Graham Enterprises
03.2020 - 04.2023