Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajia Gilbreath

LAKELAND,FL

Summary

Personable and responsible Cashier / Clerk with experience in retail and customer service. Solid team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer/general public satisfaction and contribute to company success.

Overview

11
11
years of professional experience

Work History

Guest Service Specialist Lead

BayCare Health System Inc.
Bartow, FL
02.2023 - Current
  • Greeted guests upon arrival and provided information about the facility's services.
  • Maintained accurate records of guest transactions within the computer system.
  • Answered phone calls promptly and directed inquiries appropriately.

Lodging Technician

Cleveland Heights Animal Hospital
Lakeland, FL
10.2021 - 06.2022
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.

Public Safety Aide

Lakeland Police Department
Lakeland, FL
03.2020 - 10.2021
  • Assisted police officers during investigations and at crime scenes.
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Performed traffic control and non-violent crowd control to protect citizens and Emergency Responders.
  • Patrolled premises to promote safety of employees and visitors.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.

Customer Service Representative

Lakeland Electric
Lakeland, FL
06.2019 - 03.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.

Lead Cashier / Tour Coordinator

Florida Southern College
Lakeland, FL
05/ - 06.2019
  • Processed transactions with register to total sales, collect payments and print receipts.
  • Maximized customer satisfaction by assisting customers with completing purchases, and locating items.
  • Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers.
  • Informed customers of current promotions to increase sales.
  • Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Created and upkept a daily schedule of tours and a schedule for the staff.
  • Assisted director with special tour events.
  • Handled online and phone reservations.

Shift Supervisor

Dollar General Market
Haines City, FL
06/ - 08.2016
  • Collaborated with team members to improve performance and implement training updates.
  • Completed opening and closing duties to facilitate business operations.
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Answered and resolved customer questions and concerns.

Education

Associate of Arts - Liberal Arts

Polk State College
Winter Haven, FL
2013

High School Diploma -

Chain Of Lakes Collegiate High School
Winter Haven, FL
2013

Skills

  • Customer-oriented
  • Cash handling ability
  • Service-oriented mindset
  • Courtesy
  • Cash register operation
  • Meeting deadlines
  • Computer proficiency
  • Organizational skills
  • Professional demeanor

Timeline

Guest Service Specialist Lead

BayCare Health System Inc.
02.2023 - Current

Lodging Technician

Cleveland Heights Animal Hospital
10.2021 - 06.2022

Public Safety Aide

Lakeland Police Department
03.2020 - 10.2021

Customer Service Representative

Lakeland Electric
06.2019 - 03.2020

Lead Cashier / Tour Coordinator

Florida Southern College
05/ - 06.2019

Shift Supervisor

Dollar General Market
06/ - 08.2016

Associate of Arts - Liberal Arts

Polk State College

High School Diploma -

Chain Of Lakes Collegiate High School
Rajia Gilbreath