RAJIB AJ MIAH
Woodside,NY
Summary
Goal-oriented manager with distinguished experience in automotive/motorcycle industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
General Sales Manager
New York City Harley Davidson
Long Island City, NY (On-Site)
06.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cover different departments when needed. Finance- Explain features, advantages, and benefits regarding options best suited for our clients
- Confirms automobile sales contract information by disclosing data, provisions, finance charges, and interest rates to customers; ensuring understanding of content
Sales Manager/ Finance Manger
Teddy Nissan
The Bronx, NY (On-Site)
12.2019 - 03.2021
- Hire, mentor and monitor the performance of sales department
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Review critical metrics daily for every department and make necessary adjustments to increase production
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Researched market trends and stayed current on customer preferences to better lead sales operations.
- Negotiated loan terms and conditions with customers to secure the best deal.
- Processed loan applications and monitored progress from start to finish.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Automotive Sales Consultant/Sales Manager
Koeppel Nissan
Long Island City, NY (On-Site)
01.2015 - 12.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer inquiries via telephone and email.
- Located merchandise across various stores to address customer needs.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Set goals and tracked progress, leading team to achieve and exceed sales quotas.
Education
Bachelor of Arts -
Queensborough Community College
Queens, NY06.2015
Skills
- Sales Planning and Implementation
- Dealership Operations
- Product and Service Management
- Sales Strategy Development
- Budgeting and Finance
- Multidisciplinary Team Leadership
- Customer Satisfaction/Problem Solving
Languages
English
Full Professional
Bengali
Full Professional
Arabic
Full Professional
Timeline
General Sales Manager
New York City Harley Davidson
06.2023 - Current
Sales Manager/ Finance Manger
Teddy Nissan
12.2019 - 03.2021
Automotive Sales Consultant/Sales Manager
Koeppel Nissan
01.2015 - 12.2019
Bachelor of Arts -
Queensborough Community College