Rajique Gillespie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
William Hill
London
06.2024 - Current
- A William Hill customer service representative, also known as a betting shop assistant, is responsible for providing top-tier service in a betting shop environment. The role focuses on creating a friendly and welcoming experience for customers, processing bets, and ensuring the smooth operation of the shop.
- Customer interaction: Welcome customers with a friendly face, build relationships, and provide excellent, personalized service.
- Betting operations: Process bets and assist with customer queries related to betting products.
- Betting terminal support: Demonstrate to customers how to use the betting and gaming terminals effectively.
- Championing safer gambling: Proactively promote and enforce safer gambling practices to protect customers.
- Shop maintenance: Assist managers with daily shop displays and with opening and closing procedures.
- Operational compliance: Maintain an awareness of suspicious betting patterns or underage gambling and report them to the manager.
- Cash handling: Process payments and pay out winnings accurately, and balance the till at the end of the day.
- General duties: Keep the shop clean and tidy, and ensure betting slips and odds sheets are well-stocked.
Hostess
King's College Hospital
London
12.2022 - 02.2024
- My role Is To Make And Serve Breakfast For The Patients Every Morning On A Specific Ward.
Diet Porter
King's College Hospital
London
12.2022 - 02.2024
- My job role is to supply all the wards in the Hospital with diet supplements for every patient on the wards.
- I also have to check stock every day, restock and organize the shelves and check the goods to see if they are in date before I can distribute them out on to the wards.
- I Have to do this task every day by a specific time so the patients can receive their supplements at the right time. I normally do this task from 8:30 Am To 11 Am each day.
Team Member
Ashtead Plant Hire Company Ltd
05.2019 - 07.2019
- Unloading & setting up equipment for a variety of events
- Keeping to deadlines
- Ensuring all jobs are finished to a high standard
- Liaise with line manager to ensure the smooth, safe running of the event.
Customer Service Assistant
Wilko
London
12.2017 - 07.2018
- Operating the till systems, including cashing up
- Replenishing stock on shelves
- Approaching customers and helping them with their needs
- Keeping the store organised & maintaining an uncluttered environment
Shop Assistant
Shoppers pride Supermarket
03.2013 - 10.2017
- Welcoming customers and offering assistance
- Assisting with deliveries and replenishing stock
- Increasing sales and highlighting promotional items to customers
- Handling cash, using tills and Point of Sale.
- Merchandising
Education
Certificate of Higher Education - Business Management
St Patrick's College
London, Greater London07-2018
Award For IT Users Programme - level 1
Lewisham College
London, Greater London12-2015
GCSE or equivalent - English, Social Studies
Buff Bay High School
07-2013
Skills
- Social listening
- Time management
- Communication skills
- Microsoft Office proficiency
- Information technology
- Customer service
Hobbies and Interests
. Reading books and articles
. Travelling and making connections
. Playing team sports
. Playing music
Languages
- English
- Spanish
Custom Section
True
Personal Information
Timeline
Customer Service Representative
William Hill
06.2024 - Current
Hostess
King's College Hospital
12.2022 - 02.2024
Diet Porter
King's College Hospital
12.2022 - 02.2024
Team Member
Ashtead Plant Hire Company Ltd
05.2019 - 07.2019
Customer Service Assistant
Wilko
12.2017 - 07.2018
Shop Assistant
Shoppers pride Supermarket
03.2013 - 10.2017
Certificate of Higher Education - Business Management
St Patrick's College
Award For IT Users Programme - level 1
Lewisham College
GCSE or equivalent - English, Social Studies
Buff Bay High School