Rajni Grewal

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed approximately 70 incoming calls, emails and faxes per day.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw accounting, budgeting, and financial reporting.

• Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Updated reports, managed accounts, and generated reports for company database.
• Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.

• Worked at a fast pace environment handling high stress jobs.
• Followed strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
• Served as a reliable resource for team members, sharing knowledge and best practices to foster a positive work environment and encourage ongoing professional development.
• Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.

• Accomplished multiple tasks within established timeframes.
• Hiring and firing staff.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.