Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Rajpreet Kaur

Rajpreet Kaur

Shawnee

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments. Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
05.2019 - 06.2022
  • Organized completed orders in labeled, temperature-appropriate storage until customer pickup occurred.
  • Validated order accuracy and checked purchase-by dates before customer collection.
  • Secured high satisfaction ratings by completing orders efficiently with premium selections.
  • Interacted with customers to ascertain order needs and align service standards.
  • Guided customers in finding products while verifying stock at other locations as needed.
  • Monitored substitutions thoroughly, informing customers of any modifications promptly.
  • Ensured knowledgeable, friendly support was provided during all phases of shopping.
  • Reviewed customer orders carefully to confirm desired items and tracked changes via app.

Account Representative

RTS Financial
06.2022 - 07.2024
  • Resolved client disputes professionally, enhancing brand reputation and client trust.
  • Implemented upselling and cross-selling strategies, increasing revenue from existing clients.
  • Managed multiple account portfolios to ensure timely delivery of products and services.
  • Collaborated with internal teams to develop customized solutions for key accounts.
  • Maintained detailed records of customer interactions for improved traceability.
  • Contacted customers to evaluate satisfaction levels and identify current needs.
  • Guided clients through complex financial and legal processes to mitigate risks.
  • Developed tailored presentations to effectively showcase product offerings.

Team Lead - OPD

Walmart
07.2024 - Current
  • Trained new team members on company procedures and safety requirements.
  • Promoted positive work environment through teamwork, open communication, and recognition initiatives.
  • Served as role model by demonstrating commitment to excellence and adherence to company values.
  • Coached team members in job-specific techniques for improved performance.
  • Managed risks and mitigated issues through proactive planning and timely decision-making.
  • Established clear performance metrics to effectively track progress towards targets.
  • Built professional relationships with team members for swift issue resolution.
  • Collaborated with department leads to streamline workflows and enhance interdepartmental coordination.

Education

BBA - Business Administration

Purdue University
West Lafayette, IN
12-2025

Associate of Science - Business Administration

Johnson County Community College
Overland Park, KS
06-2024

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus and engagement
  • Coaching and mentoring
  • CRM proficiency
  • Relationship management
  • Account management
  • Goal orientation
  • Business development
  • Team collaboration
  • Problem solving

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Team Lead - OPD

Walmart
07.2024 - Current

Account Representative

RTS Financial
06.2022 - 07.2024

Online Personal Shopper

Walmart
05.2019 - 06.2022

BBA - Business Administration

Purdue University

Associate of Science - Business Administration

Johnson County Community College

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Rajpreet Kaur