RAJZA BAILEY
Milwaukee
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
EVS Manager
Advocate Aurora Health Psychiatric Hospital
04.2022 - Current
- Managed 1st & 2nd shift change project to optimize shift needs such as on and off days, project cleaning, weekend coverage, also the start of the shift time to better help hospital needs
- Oversaw 1 lead and 22 team members, including training and scheduling
- Managed budget, team projects, and hazardous waste streams
- Improved discharge cleaning score to 90%
- Have always repeated to be an tier 1 leader
- Rebalanced the schedule for EVS Team to ensure better coverage and improved service. Increase customer satifciation
- Achieved a 0% turnover rate for 2024 and maintained vacancy rate below target
- Completed a stretch assignment at St. Luke's Medical Center with oversight of the PM EVS Department.
- Implemented rounding program which led improve cleanliness
- Abode by and enforced department policies and procedures.
EVS Supervisor
Aurora Sinai Medical Center
03.2020 - 04.2022
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for patient rooms and common areas.
- Placed orders for EVS supplies and patient toiletries.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and implemented staff recognition programs to motivate and reward employees. Such as perfect attendance award, 90% overall hightouch audits party, and 100% completion of learning modules a week before the end of the quarter.
Environmental Services Tech
Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Followed specific cleaning schedules based on patient needs.
- Kept public hallways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
EVS Assistant Manager
Potawatomi Hotel & Casino
09.2013 - 11.2018
- Managed schedule, trained new employees, and oversaw daily functions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak business hours.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Arts in Culinary Arts -
The Art Institute of Wisconsin
Milwaukee, WI03.2024
High School Diploma -
Bradley Tech High School
Milwaukee, WI01.2014
Skills
- Quick problem solver
- Committed team player
- Ordering and stocking
- Drive team member engagement
- DE&I focus
- Chest Certified
- Responsible and trustworthy
- Flexible
Timeline
EVS Manager
Advocate Aurora Health Psychiatric Hospital
04.2022 - Current
EVS Supervisor
Aurora Sinai Medical Center
03.2020 - 04.2022
Environmental Services Tech
Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020
EVS Assistant Manager
Potawatomi Hotel & Casino
09.2013 - 11.2018
Associate of Arts in Culinary Arts -
The Art Institute of Wisconsin
High School Diploma -
Bradley Tech High School
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