Summary
Overview
Work History
Education
Skills
Timeline
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RAJZA BAILEY

Milwaukee

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

EVS Manager

Advocate Aurora Health Psychiatric Hospital
04.2022 - Current
  • Managed 1st & 2nd shift change project to optimize shift needs such as on and off days, project cleaning, weekend coverage, also the start of the shift time to better help hospital needs
  • Oversaw 1 lead and 22 team members, including training and scheduling
  • Managed budget, team projects, and hazardous waste streams
  • Improved discharge cleaning score to 90%
  • Have always repeated to be an tier 1 leader
  • Rebalanced the schedule for EVS Team to ensure better coverage and improved service. Increase customer satifciation
  • Achieved a 0% turnover rate for 2024 and maintained vacancy rate below target
  • Completed a stretch assignment at St. Luke's Medical Center with oversight of the PM EVS Department.
  • Implemented rounding program which led improve cleanliness
  • Abode by and enforced department policies and procedures.

EVS Supervisor

Aurora Sinai Medical Center
03.2020 - 04.2022
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
  • Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for patient rooms and common areas.
  • Placed orders for EVS supplies and patient toiletries.
  • Established and enforced safety protocols and guidelines for staff.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Developed and implemented staff recognition programs to motivate and reward employees. Such as perfect attendance award, 90% overall hightouch audits party, and 100% completion of learning modules a week before the end of the quarter.

Environmental Services Tech

Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020
  • Maintained patient and hospital confidentiality.
  • Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
  • Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Followed specific cleaning schedules based on patient needs.
  • Kept public hallways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Operated buffers and burnishers to clean and polish floors.

EVS Assistant Manager

Potawatomi Hotel & Casino
09.2013 - 11.2018
  • Managed schedule, trained new employees, and oversaw daily functions.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Scheduled staff shifts to ensure proper coverage during peak business hours.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate of Arts in Culinary Arts -

The Art Institute of Wisconsin
Milwaukee, WI
03.2024

High School Diploma -

Bradley Tech High School
Milwaukee, WI
01.2014

Skills

  • Quick problem solver
  • Committed team player
  • Ordering and stocking
  • Drive team member engagement
  • DE&I focus
  • Chest Certified
  • Responsible and trustworthy
  • Flexible

Timeline

EVS Manager

Advocate Aurora Health Psychiatric Hospital
04.2022 - Current

EVS Supervisor

Aurora Sinai Medical Center
03.2020 - 04.2022

Environmental Services Tech

Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020

EVS Assistant Manager

Potawatomi Hotel & Casino
09.2013 - 11.2018

Associate of Arts in Culinary Arts -

The Art Institute of Wisconsin

High School Diploma -

Bradley Tech High School
RAJZA BAILEY