Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
EVS Manager
Advocate Aurora Health Psychiatric Hospital
04.2022 - Current
Managed 1st & 2nd shift change project to optimize shift needs such as on and off days, project cleaning, weekend coverage, also the start of the shift time to better help hospital needs
Oversaw 1 lead and 22 team members, including training and scheduling
Managed budget, team projects, and hazardous waste streams
Improved discharge cleaning score to 90%
Have always repeated to be an tier 1 leader
Rebalanced the schedule for EVS Team to ensure better coverage and improved service. Increase customer satifciation
Achieved a 0% turnover rate for 2024 and maintained vacancy rate below target
Completed a stretch assignment at St. Luke's Medical Center with oversight of the PM EVS Department.
Implemented rounding program which led improve cleanliness
Abode by and enforced department policies and procedures.
EVS Supervisor
Aurora Sinai Medical Center
03.2020 - 04.2022
Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for patient rooms and common areas.
Placed orders for EVS supplies and patient toiletries.
Established and enforced safety protocols and guidelines for staff.
Trained and mentored new staff on cleaning and safety protocols.
Developed and implemented staff recognition programs to motivate and reward employees. Such as perfect attendance award, 90% overall hightouch audits party, and 100% completion of learning modules a week before the end of the quarter.
Environmental Services Tech
Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020
Maintained patient and hospital confidentiality.
Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Followed specific cleaning schedules based on patient needs.
Kept public hallways clear of safety hazards and spills with regular checks and attention.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Operated buffers and burnishers to clean and polish floors.
EVS Assistant Manager
Potawatomi Hotel & Casino
09.2013 - 11.2018
Managed schedule, trained new employees, and oversaw daily functions.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored team members to enhance professional development and accountability in workplace.
Scheduled staff shifts to ensure proper coverage during peak business hours.
Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Arts in Culinary Arts -
The Art Institute of Wisconsin
Milwaukee, WI
03.2024
High School Diploma -
Bradley Tech High School
Milwaukee, WI
01.2014
Skills
Quick problem solver
Committed team player
Ordering and stocking
Drive team member engagement
DE&I focus
Chest Certified
Responsible and trustworthy
Flexible
Timeline
EVS Manager
Advocate Aurora Health Psychiatric Hospital
04.2022 - Current
EVS Supervisor
Aurora Sinai Medical Center
03.2020 - 04.2022
Environmental Services Tech
Advocate Aurora St Luke's Medical Center
12.2018 - 03.2020
EVS Assistant Manager
Potawatomi Hotel & Casino
09.2013 - 11.2018
Associate of Arts in Culinary Arts -
The Art Institute of Wisconsin
High School Diploma -
Bradley Tech High School
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