Summary
Overview
Work History
Education
Skills
Timeline
Generic

RaKayla McDougal

Atlanta,GA

Summary

Dedicated and eager to help reach full potential through positive and effective support. Compassionate and encouraging with years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.

Overview

5
5
years of professional experience

Work History

Behavior Technician

Wellstar Health Systems
Kennesaw, GA
05.2022 - Current
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.

Youth Care Specialist I, II

New Hope Youth Opportunity
10.2019 - 12.2021
  • Offered compassionate care and emotional guidance to vulnerable youth
  • Oversaw staff members to ensure smooth and efficient operation of shifts
  • Implemented safety measures and provisions
  • Administered prescribe medication.

Human Resource Assistant

New Hope Youth Opportunity
12.2020 - 12.2021
  • Maintained accurate and up-to-date HR documentation
  • Researched and posted online job openings using suitable platforms
  • Coordinated orientation and training for new hires
  • Assisted HR manager with applicant recruitment, screening and hiring
  • Tracked employee attendance and managed leave records
  • Ensured compliance with local, state, and federal laws.

Customer Service Representative

Dynamic BDC
01.2019 - 08.2019
  • Initiated outbound calls to BRP and BMW customers to facilitate service appointments
  • Conducted thorough research by utilizing accessible resources and systems to gather the required information
  • Promptly identified and delivered services for high-priority issues
  • Assessed employee productivity to provide feedback and coaching.

Education

Specialist In Psychology - Psychology

South College
Knoxville, TN
12.2024

Bachelor Of Science - Psychology

Central Michigan University
05.2022

Skills

  • Problem solving and Conflict Resolution
  • Proficiency in Microsoft Office and Excel
  • Leadership and Team Building
  • Data Gathering and Analysis
  • Organizational and Clerical skills
  • Administrative Skills
  • Client Needs Assessments
  • Staff Oversight
  • Substance abuse awareness
  • Positive Reinforcement
  • Mental Health Assessment

Timeline

Behavior Technician

Wellstar Health Systems
05.2022 - Current

Human Resource Assistant

New Hope Youth Opportunity
12.2020 - 12.2021

Youth Care Specialist I, II

New Hope Youth Opportunity
10.2019 - 12.2021

Customer Service Representative

Dynamic BDC
01.2019 - 08.2019

Specialist In Psychology - Psychology

South College

Bachelor Of Science - Psychology

Central Michigan University
RaKayla McDougal