Rakeem Butler
Atlanta
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
LBA Management
Dunwoody, GA
10.2025 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in managing front desk operations, ensuring smooth check-in and check-out processes.
- Maintained accurate records of reservations and guest information using property management software.
- Collaborated with team members to enhance guest satisfaction through effective communication and support.
Manufacturing Team Lead
Caterpillar
Griffin, GA
06.2020 - 08.2025
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members to optimize production efficiency.
- Trained new employees on equipment usage and safety protocols.
- Implemented process improvements that reduced downtime and enhanced productivity.
Operations Manager
Colonial Hospitality
Locust Grove, GA
02.2015 - 06.2020
- Oversaw daily operations to ensure efficient service delivery and guest satisfaction.
- Implemented process improvements that enhanced operational workflows and reduced turnaround times.
- Managed inventory control processes to optimize supply chain efficiency and reduce waste.
- Led cross-functional teams in executing strategic initiatives aligned with company goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
BBA - Business Administration
Mississippi State University
Starkville, MS01-2019
High School Diploma -
Kemper County High School
De Kalb, MS05-2014
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Data entry proficiency
- Inventory monitoring
- Event planning
- Multitasking Abilities
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Guest Service Representative
LBA Management
10.2025 - Current
Manufacturing Team Lead
Caterpillar
06.2020 - 08.2025
Operations Manager
Colonial Hospitality
02.2015 - 06.2020
BBA - Business Administration
Mississippi State University
High School Diploma -
Kemper County High School