Rakeem Muhammad
DeKalb,IL
Overview
31
31
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Chicago, IL
07 2022 - Current
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Performed pat-downs to look for unauthorized materials and weapons.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Uber Partner
Uber And Lyft
Chicago, IL
06.2018 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Built rapport with passengers through friendly conversation and attentive listening.
- Increased efficiency with effective route planning and GPS navigation usage.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Security Field Supervisor
Tru Blue Security LLC
Chicago, IL
06.2019 - 07.2022
- Mentored junior staff members, fostering professional growth and development within the team.
- Championed a culture of excellence within the team, motivating individuals to strive for top performance in all aspects of their duties.
- Implemented access control systems to maintain strict security measures at sensitive sites.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
- Reviewed incident reports regularly, identifying trends and taking corrective actions as needed.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
- Established strong relationships with clients, maintaining open communication channels to address concerns promptly.
- Conducted thorough investigations into security breaches or violations, ensuring accountability and learning opportunities for the team.
- Collaborated with local law enforcement agencies to address security concerns and share relevant information.
- Organized safety drills for both staff and clients, promoting awareness of proper emergency response procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Trained security workers on site-specified procedures.
- Performed security investigations and reported findings to client management.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Field Service Technician
Vivint Home Security And Automation
Chicago, IL
06.2015 - 02.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
Construction Contractor
Nation Building Construction
Jackson, MS
01.2011 - 07.2015
- Streamlined material procurement processes to minimize delays and ensure timely delivery of essential supplies.
- Fostered a strong sense of teamwork among crew members through clear communication of expectations combined with recognition for individual accomplishments contributing to the success of each project phase.
- Led successful bids for new business opportunities by preparing detailed proposals showcasing company capabilities, experience, and competitive pricing strategies.
- Achieved seamless project handovers by thoroughly documenting project details and conducting comprehensive closeout procedures.
- Interviewed, hired, and trained new workers.
- Supervised day-to-day activities of 15 -person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Supervisor
Magnolia Painting And Construction
Jackson, MS
01.2003 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Data Collector
Cook County Hospital
Chicago, IL
01.2001 - 01.2003
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Collaborated with team members on various projects, ensuring consistent data collection methods and protocols.
- Organized large volumes of raw data into easily accessible formats for further analysis by relevant stakeholders.
Correctional Officer
Mississippi Department Of Corrections
Pearl, MS
01.1993 - 01.1998
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Investigated and responded to incidents of inmate misconduct.
Timeline
Security Field Supervisor
Tru Blue Security LLC
06.2019 - 07.2022
Uber Partner
Uber And Lyft
06.2018 - Current
Field Service Technician
Vivint Home Security And Automation
06.2015 - 02.2018
Construction Contractor
Nation Building Construction
01.2011 - 07.2015
Supervisor
Magnolia Painting And Construction
01.2003 - 06.2015
Data Collector
Cook County Hospital
01.2001 - 01.2003
Correctional Officer
Mississippi Department Of Corrections
01.1993 - 01.1998
Transportation Security Officer
Department Of Homeland Security, TSA
07 2022 - Current