Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ra’Keisha  Smith

Ra’Keisha Smith

Grandview,MO

Summary

Driven professional with a proven track record in customer service and data entry, notably at Bread Financial. Excelled in managing high call volumes and resolving customer issues efficiently, enhancing customer satisfaction. Skilled in payment processing and complaint handling, demonstrating exceptional problem resolution abilities and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Cashier

Jack in the Box
01.2016 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Nutrition Care Tech

Research Medical Center
03.2018 - 10.2021
  • Developed educational materials on various nutritional topics for use by patients and healthcare providers alike.
  • Worked closely with food service staff to provide nutritious meal options that were both appealing and compliant with dietary restrictions.
  • Maintained accurate documentation of patient interactions, assessments, and care plans in electronic medical records systems.
  • Monitored patient progress, adjusting nutrition care plans as necessary to ensure optimal results.
  • Assisted in menu planning, ensuring balanced meals that met specific dietary requirements and preferences.

Customer Care Representative

Bread Financial
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bachelors - Business Administration

Lincoln Unit
Jefferson City, MO
05.2024

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Problem Resolution
  • Payment Processing
  • Customer Relations
  • Order Processing

Timeline

Customer Care Representative

Bread Financial
10.2021 - Current

Nutrition Care Tech

Research Medical Center
03.2018 - 10.2021

Cashier

Jack in the Box
01.2016 - 01.2018

Bachelors - Business Administration

Lincoln Unit
Ra’Keisha Smith