Rakeiya Lunsford
Raleigh,NC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer care roles with high-volume customer demands.
Overview
3
3
years of professional experience
Work History
Tax Specialist
TurboTax
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Reviewed financial statements for accuracy and integrity.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Virtual assistance with filing out tax forms.
Data Entry Specialist
Partnerhero
08.2023 - Current
- Assist with running the store, counting the drawers every shift, locking down the store, inventory and also assisting each and every customer that comes through those welcoming doors
- Inputted data into computer system to ensure accuracy and completeness of records
Customer Care Specialist
TrialCard, Inc, PEC
11.2022 - 04.2023
- Advised clients on health insurance options, including coverage and cost comparisons
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork
- Assisted with other tasks as needed or assigned by supervisor and manager
- Assisted customers with inquiries about products and services via phone, email, and chat
- Provided timely responses to customer questions and complaints in a professional manner
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes
- Maintained an organized system of records related to customer service requests
- Developed and implemented specialized procedures for customer service operations
Customer Support Specialist
CustomerHD
05.2022 - 10.2022
- Provided technical assistance to customers through phone, email and chat support
- Troubleshot customer inquiries related to software and hardware issues
- Assisted customers with installation of new hardware and software applications
- Diagnosed system errors and implemented solutions to resolve them
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
Customer Support Representative
Concentrix
06.2021 - 02.2022
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
Education
WAKE TECH COMMUNITY COLLEGE
Raleigh, NC09.2024
High school diploma -
ENLOE HIGHSCHOOL
06.2021
Skills
- Spreadsheet Management
- Data Auditing
- Data Input
- Collecting Information
- Data Verification
- Inbound and Outbound Calling
- Team Collaboration
- Point of Sale Systems
- Customer Support
- Empathy
- Attention to detail
Timeline
Data Entry Specialist
Partnerhero
08.2023 - Current
Customer Care Specialist
TrialCard, Inc, PEC
11.2022 - 04.2023
Customer Support Specialist
CustomerHD
05.2022 - 10.2022
Customer Support Representative
Concentrix
06.2021 - 02.2022
Tax Specialist
TurboTax
WAKE TECH COMMUNITY COLLEGE
High school diploma -
ENLOE HIGHSCHOOL
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