Rakesha Hill

Dynamic and results-driven professional with extensive experience as a Claims Adjuster. Proven expertise in settlement negotiation and claims investigation, complemented by strong critical thinking and communication skills. Successfully minimized financial risk through effective decision-making and regulatory compliance, enhancing overall operational efficiency.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

• Registered an two- three claims per hour, exceeding company target.
• Served as Lead Adjuster for many complex claims.
• Documented and resolved issues which led to results.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.