Valerie Jackson
Fort Polk,LA
Summary
Care-focused Phlebotomist bringing 9-years of expertise in healthcare settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Store Associate
AAFES Shoppette
10.2017 - Current
- Checks pricing, scans items, applies discounts, and prints receipts to ring up customers
- Increases sales by 10% and customer satisfaction through personalized servicing
- Balances and organizes cash register by handling cash, counting change, and storing coupons
- Coordinates restocking of sales floor with current merchandise and accurate signage for current promotions
- Greets 50-75 customers, helps locate merchandise, and suggests suitable options
Office Coordinator
Cancer Center Of Southwest Oklahoma
10.2009 - 01.2013
- Reconciled clinic charges, account files and produced monthly reports
- Coordinated Patient Ancillary Testing with appropriate department
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients
- Created and maintained new patient charts medical records from time of admission through patient discharge
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation
- Scheduled, rescheduled, and cancelled appointments for 65+ cancer patients
Phlebotomist
Cancer Center Of Southwest Oklahoma
10.2004 - 01.2013
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients
- Packaged and shipped over 60 specimens to central lab daily
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Assisted in training and onboarding new phlebotomists
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Developed and implemented strategies to improve phlebotomy processes
Education
Phlebotomy Technician
Great Plains Technology Center
Lawton, OKSkills
- Data Entry
- Medical Testing
- Medical terminology knowledge
- Patient support
- Quality control guidelines
- Patient confidentiality
- Sample and specimen collection
- Specimen labeling procedures
- Venipuncture Expertise
- HIPAA Compliance
Certification
- Certified Phlebotomy Technician - National Healthcareer Association, Fayetteville, NC
- BLS Certification- American Heart Association, Fort Bragg, NC
Timeline
Lead Store Associate
AAFES Shoppette
10.2017 - Current
Office Coordinator
Cancer Center Of Southwest Oklahoma
10.2009 - 01.2013
Phlebotomist
Cancer Center Of Southwest Oklahoma
10.2004 - 01.2013
Phlebotomy Technician
Great Plains Technology Center
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