Rakia Powell
Jersey City,NJ
Summary
Proven Mental Health Technician with a track record of enhancing patient well-being at the Institute For Contemporary Careers. Expert in de-escalation techniques and behavior management, significantly improving patient cooperation and safety. Skilled in CPR/First Aid, adept at crisis intervention, and maintaining high levels of patient care. Demonstrated ability to streamline processes for efficiency and effectiveness in high-stress environments.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Institute For Contemporary Careers
30 Galesi Drive, Wayne NJ 07470
12.2023 - 04.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
COVID-19 Rapid Response Team Member
Columbia University, Learner Hall
116th. Street Morningside Avenue, New York, NY 100
08.2020 - 08.2022
- Evaluated operational procedures regularly to identify areas for improvement and implement changes as needed for greater efficiency or better outcomes overall.
- Contributed to a streamlined testing process by maintaining organized records and tracking test results accurately.
- Served as a liaison between the response team and government agencies to facilitate smooth collaboration in managing the pandemic effectively.
- Enhanced public safety by conducting rapid COVID-19 testing and reporting results promptly.
Billing Specialist/Financial Services Representative
Mount Sinai Health System
160 Water Street, New York, NY 10038
04.2018 - 03.2020
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Education
Nationally Certified Psychiatric Technician - Mental Health Technician
Institute For Contemporary Careers
30 Galesi Drive, Wayne NJ 0747012.2023
NHA Billing/Coding Specialist - Medical Billing/Coding
SUNY Brooklyn Educational Opportunity Center
111 Livingston Street, Brooklyn NY 1120105.2006
GED -
Young Adult Learning Academy
East 96th. Street, New York, NY04.1994
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- CPR/First Aide
Timeline
Mental Health Technician
Institute For Contemporary Careers
12.2023 - 04.2024
COVID-19 Rapid Response Team Member
Columbia University, Learner Hall
08.2020 - 08.2022
Billing Specialist/Financial Services Representative
Mount Sinai Health System
04.2018 - 03.2020
Nationally Certified Psychiatric Technician - Mental Health Technician
Institute For Contemporary Careers
NHA Billing/Coding Specialist - Medical Billing/Coding
SUNY Brooklyn Educational Opportunity Center
GED -
Young Adult Learning Academy