Rakim Turner
Fairburn,GA
Summary
I am a property desk adjuster with extensive experience in the insurance industry. My professional summary includes a proven track record of accurately assessing property damage and determining the appropriate compensation for policyholders. I am highly skilled in negotiating with contractors and vendors to ensure the best possible outcomes for all parties involved. I have a strong attention to detail and am committed to providing excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TPA CAT Desk Adjuster
CCMS & Associates
11.2022 - Current
- Used prescribed guidelines or policies in analyzing situations.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Examined claims forms and other records to determine insurance coverage during Hurricane Ian and Nicole.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Handled wind and hail claims in various states to determine coverage and carrier liability
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Desk Adjuster
Alacrity Solutions-USAA
09.2021 - 11.2022
- Managed property/condo claims as a part of the Catastrophe unit team during Hurricane Ian.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Used prescribed guidelines or policies in analyzing situations.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Verified inspection dates, reports and communicated with field adjusters and the audit team through Xactanalysis
Desk Adjuster
Southwest Adjusters Of Texas
10.2018 - 05.2020
- Investigated origin and cause of loss by reviewing hail and weather reports
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed new files to determine current status of claim and to develop plan of action.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Desk Adjuster
Eastern Claim Sercives
09.2017 - 05.2018
- Determined liability outlined in coverage and assessed documentation
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Handled inbound calls from customers and other stakeholders about the claims processes.
- Clarified coverage of losses to policyholders and provided assistance in understanding policy language
Desk Adjuster
Claims Adjustment Group
08.2016 - 07.2017
- Handled inbound calls taking FNOL on property claims during Tropical Storm Bonnie and Colin
- Discussed deductible, coverage limit, and COL
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
High School Diploma -
Therrell High School
Atlanta, GA05.1998
Skills
- Property Claims
- Service Quality
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Claim Validity Determination
- Claims Evaluations
- MS Office
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Customer Inquiries
- Policy knowledge
Certification
TWIA Level 1 & 2 Certification
HAAG California Earthquake
Louisiana Citizens
Licenses Held
AZ, CT, FL, GA, IN, KY, LA, MI, MN, MS, NC, OK, SC, TX, WA
Timeline
TPA CAT Desk Adjuster
CCMS & Associates
11.2022 - Current
Desk Adjuster
Alacrity Solutions-USAA
09.2021 - 11.2022
Desk Adjuster
Southwest Adjusters Of Texas
10.2018 - 05.2020
Desk Adjuster
Eastern Claim Sercives
09.2017 - 05.2018
Desk Adjuster
Claims Adjustment Group
08.2016 - 07.2017
High School Diploma -
Therrell High School
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