Rakitha Shantha
Van Nuys,CA
Summary
Motivated and self-driven business professional with 7 years of work experience in manufacturing, logistics and supply chain industries and with the ability to bring your company fresh ideas and new perspectives. Able to produce high standards of work in a busy environment. Mature team worker able to take instructions from all levels and build up good working relationships with all colleagues. Thrives under pressure and able to adhere to strict deadlines.
Overview
9
9
years of professional experience
Work History
Operations Manager
Big Bus Tours
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Partner with HR to address unsatisfactory performance of team members
- Support new hires through supportive coaching and counseling on areas of performance
- Organize and facilitate the morning and afternoon run out, ensure teams are ready for scheduled shifts and stationed at the assigned locations
- Handle customer complaints and customer relationship management
Operations Supervisor
UPS
04.2017 - 05.2022
- Manage, plan, organize and direct 35 employees
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Compiled training materials for new employees and tracked skill development.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Business Development Executive
Cabeau Inc
03.2015 - 03.2017
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Education
Bachelor Of Business Administration And Management -
University of Wales
Cardiff, United Kingdom Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Planning and Implementation
Timeline
Operations Manager
Big Bus Tours
06.2022 - Current
Operations Supervisor
UPS
04.2017 - 05.2022
Business Development Executive
Cabeau Inc
03.2015 - 03.2017
Bachelor Of Business Administration And Management -
University of Wales
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