Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Web

DeSoto,TX

Summary

Proven Operations Manager with a track record of enhancing team leadership and operations management at Tranpar. Excelled in problem-solving and customer service, boosting performance outcomes by fostering accountability. Skilled in MS Office, Byte Curve, & IMS specialist.

Overview

9
9
years of professional experience

Work History

Operations Manager

Tranpar
01.2022 - Current
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Encourage employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage day to day activities of district, employees, and mechanics to ensure successful transportation of children to and from school.

Dispatcher

First Student Transportation
07.2018 - 01.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to ensure timely arrivals.
  • Directed dispatching, routing, and tracking of school buses.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Bus Driver- Dispatcher

Dallas County
08.2015 - 07.2018
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Education

High School Diploma -

Greenville High School
Greenville, TX
05-1988

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Policies and procedures implementation
  • MS office
  • Health and safety compliance
  • Delegation
  • Conflict mediation
  • Process flows
  • Cross-functional communication

Timeline

Operations Manager

Tranpar
01.2022 - Current

Dispatcher

First Student Transportation
07.2018 - 01.2022

Bus Driver- Dispatcher

Dallas County
08.2015 - 07.2018

High School Diploma -

Greenville High School

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Stacey Web