Ralph Andren
Poughquag,NY
Summary
Dynamic Associate Relations Manager with a proven track record at Hannaford Brothers, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements and staff training, resulting in increased employee engagement and customer satisfaction. Skilled in relationship building and performance evaluations, fostering a positive work environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
22
22
years of professional experience
Work History
Associate Relations Manager
Hannaford Brothers
Pawling, NY
03.2023 - Current
- Oversaw daily operations and ensured compliance with safety regulations.
- Fostered a positive work environment through effective communication and team-building activities.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained team members on operational procedures and customer service excellence.
- Implemented process improvements to enhance efficiency in store operations.
Evening Operations Manager
Hannaford Brothers
03.2021 - 03.2023
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
- Monitored key performance indicators, adjusting strategies to achieve organizational goals effectively.
- Led initiatives to enhance customer service standards, resulting in improved satisfaction ratings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Evening Operations
Hannaford Brothers
Red Hook, NY
03.2016 - 03.2021
Assistant Customer Service Manager
Hannaford Brothers
Pawling, NY
09.2014 - 03.2016
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Trained and mentored team members on best practices and company policies for improved service delivery.
- Analyzed customer feedback to identify trends, implementing changes that increased service quality.
- Developed and maintained relationships with vendors to streamline product availability and customer offerings.
- Coordinated scheduling and staffing to optimize resource allocation during peak hours.
- Led initiatives to reduce wait times at service counters, significantly enhancing customer experience.
- Collaborated with management on strategic planning efforts aimed at improving operational efficiency across departments.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Evening Operations Manager
Stop and Shop Supermarkets
Poughquag, NY
01.2004 - 09.2014
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Implemented training programs for new staff, enhancing team performance and operational efficiency.
- Developed schedules to optimize workforce allocation and meet fluctuating demand levels.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Store Manager
Halloween City
Poughkeepsie, NY
08.2010 - 10.2010
- Led team to achieve sales targets through effective staffing and training practices.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented promotional strategies that increased customer engagement and boosted store traffic.
- Developed training programs for new hires, enhancing onboarding efficiency and employee retention.
- Fostered a positive shopping environment, resulting in improved customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored compliance with safety regulations, ensuring a secure workplace for staff and customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Business
Fordham University
The Bronx, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Relationship building
- Operations management
- Cross-functional teamwork
- Policy implementation
- Schedule preparation
- Performance evaluations
Timeline
Associate Relations Manager
Hannaford Brothers
03.2023 - Current
Evening Operations Manager
Hannaford Brothers
03.2021 - 03.2023
Evening Operations
Hannaford Brothers
03.2016 - 03.2021
Assistant Customer Service Manager
Hannaford Brothers
09.2014 - 03.2016
Store Manager
Halloween City
08.2010 - 10.2010
Evening Operations Manager
Stop and Shop Supermarkets
01.2004 - 09.2014
Business
Fordham University
Manager of the year 2023, Manager of the district 2023
As Associate Relations Manager I was selected as Manager of the year amongst all the department managers in Pawling,NY. I was then chosen by the District Manager as Manager of the year for our district which includes 14 other stores.