Ralph Borrelli
IT Technician/Customer Service/Helpdesk Rep
Fort Lauderdale,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist/Owner/Sole Proprietor
Florida Tech Support
Fort Lauderdale, FL
09.2001 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Optimized team hiring, training and performance.
- Devised processes to boost long-term business success and increase profit levels.
- Paid for my services by decreasing annual IT budgets
Education
No Degree - Mass Communications
Boston College
Chestnut Hill, MA 09.1972 - 05.1974
Bachelor of Science - Mass Communications
Emerson College
Boston, MA 09.1975 - 05.1978
Skills
Verbal and written communication
Project Management
Strategic planning
Consulting
Operations management
Staff Management
Coaching and mentoring
Client Service
Timeline
IT Support Specialist/Owner/Sole Proprietor
Florida Tech Support
09.2001 - Current
Bachelor of Science - Mass Communications
Emerson College
09.1975 - 05.1978
No Degree - Mass Communications
Boston College
09.1972 - 05.1974