Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ralph Bowser

Ralph Bowser

Columbus,OH

Summary

Dynamic Adoption Administrator at Franklin County Children Services, skilled in office management and relationship building. Enhanced operational efficiency through strategic planning and effective team collaboration, resulting in improved communication and productivity. Recognized for exceptional customer service and adept problem-solving, fostering a positive work environment and driving continuous improvement initiatives.

Ability to supervise numerous staff, provide direct and supportive supervisory styles, and maintain monthly conference notes, and yearly evaluations.

Current Lead Administrator for the Interstate Compact for Placing Children Out of State and providing Home Study services to other states wanting to place their children in Ohio.

Performs and monitors recruitment efforts for children free for Adoption.

Administrator working with Local and Out of State Adoption Agencies to proactively troubleshoot problems and issues. Looking forward and open to exploring new relationships with Agency's that can provide Adoption Services for "Hard to Place" Adoptable youth.

Expanding knowledge base regarding Adoption Subsides available to families at the time of Adoption, and Post Adoption. Adept at Child Study Inventory development and file mining.

Manager who has expertise in the Multi Ethnic Placement Act and the rules and procedures associated with this Legislation, and willing to focus efforts on Department and Agency compliance.

Self-motivated Adoption Social Program Administrator that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse client, agency, and community relationships. History retaining talented staff.

Overview

23
23
years of professional experience

Work History

Adoption Administrator

Franklin County Children Services
10.2014 - Current
  • Coordinated daily office activities, ensuring smooth operations across departments.
  • Organized meetings and events, providing logistical support for seamless execution.
  • Improved communication with staff by distributing memos and announcements.
  • Resolved administrative issues, contributing to a well-functioning workplace.
  • Coordinated travel arrangements for Caseworkers and Supervisors, optimizing travel schedules.
  • Implemented office policies, promoting a productive work culture.
  • Provided customer service support, addressing inquiries and resolving issues.
  • Assisted with project coordination, ensuring timely completion of tasks.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.

Child Welfare Supervisor

Franklin County Children Services
08.2002 - 09.2014
  • Managed complex cases requiring intensive intervention strategies while maintaining a focus on safety and permanency planning for children involved.
  • Promoted a positive work environment through recognition of staff accomplishments, team-building activities, and open communication channels.
  • Provided guidance and supervision to staff members in the conduct of safety, risk, and needs assessments for children and families served.
  • Improved child welfare outcomes by implementing evidence-based practices and providing ongoing staff training.
  • Served as a liaison between agency leadership and frontline staff, ensuring effective communication regarding policy updates, strategic initiatives, and other pertinent information.
  • Provided leadership, guidance and support to staff members.

Education

Bachelor of Arts - Sociology (Criminology Emphasis)

Miami University
Oxford, OH
05-1991

Skills

  • Meeting coordination
  • Team collaboration
  • Email correspondence
  • Client interaction
  • Communication skills
  • Relationship building
  • Professional demeanor
  • Telephone skills
  • Staff coordination
  • Team support
  • Conflict resolution
  • Decision-making
  • Team building and leadership
  • Personable and approachable
  • Relationship development
  • Employee supervision
  • Problem-solving
  • Resourceful and analytical
  • Cross-functional collaboration
  • Stakeholder relations
  • Program management

Timeline

Adoption Administrator

Franklin County Children Services
10.2014 - Current

Child Welfare Supervisor

Franklin County Children Services
08.2002 - 09.2014

Bachelor of Arts - Sociology (Criminology Emphasis)

Miami University
Ralph Bowser