Ralph Clark II
Las Vegas
Summary
Detail-oriented service professional known for outstanding customer interactions and effective complaint resolution. Proven ability to enhance service efficiency and foster teamwork, ready to contribute to a dynamic dining environment.
Overview
11
11
years of professional experience
Work History
Food Runner
MGM Grand Resort & Casino
Las Vegas
03.2022 - Current
- Coordinated food delivery among multiple dining areas to enhance service efficiency.
- Responded promptly to guest inquiries, providing exceptional customer interaction assistance.
- Collaborated with team members to streamline service processes during peak hours.
Food Server
Outback Steakhouse
Las Vegas
07.2014 - 06.2022
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Followed proper cash handling procedures when accepting payments from customers.
Customer Service Representative
TJX Companies
Las Vegas
07.2019 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on product features, enhancing their purchase decisions.
Education
High School Diploma -
Lakeside High School
Ashtabula, OH05-2002
Graduate Certificate - Quality Assurance Engineering
Triple Ten
OnlineSkills
- Customer service
- Food delivery coordination
- Service efficiency
- Menu knowledge
- Point of sale systems
- Customer relationship management
- Team collaboration
- Attention to detail
- Food allergy awareness
- Teamwork and collaboration
- Memory retention
- Active listening
- Sense of urgency
- Critical thinking
- Time management
Affiliations
Volunteer, MGM Resorts International
Timeline
Food Runner
MGM Grand Resort & Casino
03.2022 - Current
Customer Service Representative
TJX Companies
07.2019 - 04.2021
Food Server
Outback Steakhouse
07.2014 - 06.2022
High School Diploma -
Lakeside High School
Graduate Certificate - Quality Assurance Engineering
Triple Ten