Ralph Cortinas
Summary
Experienced Service Technician specializing in printer networking and diagnostic troubleshooting. Committed to delivering efficient technical support and ensuring optimal equipment performance through meticulous attention to detail.
Overview
37
37
years of professional experience
Work History
Service Technician
Xerox
Southern CA.
10.1989 - 04.2026
- Delivered technical support to customers through phone and on-site visits, resolving issues effectively.
- Diagnosed and repaired multifunction printers and copiers in various environments.
- Performed routine maintenance on Xerox equipment, enhancing reliability and longevity.
- Collaborated with team members to resolve complex service issues efficiently.
- Documented service calls and repairs in the company's tracking system accurately.
- Oversaw inventory of parts and supplies, ensuring availability for prompt service operations.
- Maintained accurate records of service calls, repairs, and parts used.
Education
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute
Buena Park, CA06-1990
Skills
- Diagnostic troubleshooting
- Equipment maintenance
- Technical documentation
- Customer support
- Inventory control
- Planning
- Organizational skills
- Attention to detail
Affiliations
- Working with Grade School Teachers and Children on Field Trips and School Events
Timeline
Service Technician
Xerox
10.1989 - 04.2026
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute