Summary
Overview
Work History
Education
Skills
Timeline
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Ralph Faustin

Gainesville,Florida

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Team-oriented, punctual and hardworking. Offers strong background in customer relations, committed to delivering excellent guest experiences. Eager to take on a new role with long-term growth and advancement potential.

Overview

4
4
years of professional experience
2027
2027
years of post-secondary education

Work History

Porter

Osteen Volvo
11.2022 - 08.2024
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Porter Manager

Auto Botique
08.2021 - 02.2022
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Service Advisor

Car Spa
11.2020 - 06.2021
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Reduced wait times with efficient coordination of service tasks among Detailers.

Education

Santa Fe College
Gainesville, FL

High School Diploma -

Penn Foster High School
Scranton, PA
05.2022

Skills

    Customer Service

    Strong Work Ethic

    Problem-Solving

    Punctual and Dependable

    Active Listening

    Service Scheduling

    Leadership

    Multitasking and Organization

    Team Collaboration

    Service Upselling

Timeline

Porter

Osteen Volvo
11.2022 - 08.2024

Porter Manager

Auto Botique
08.2021 - 02.2022

Service Advisor

Car Spa
11.2020 - 06.2021

Santa Fe College

High School Diploma -

Penn Foster High School

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