Ralph Hanna

• Analyzing Vulnerability reports to find how impactful the vulnerabilities are on the company.
• Suggesting and implementing remediation to enforce security on the network without causing downtime.
• Using SIEM tools to monitor the system and remediate the findings.
• Identity verification in case of suspicious activity out of normal pattern.
• Using different scanning tools on suspicious machines to analyze the files, and analyzing the malware's behavior to find best remediation.

• Provided exceptional customer service by answering phone calls, emails, and tickets to address technical issues and inquiries.
• Diagnosed and troubleshooted hardware and software problems for end-users, ensuring timely and effective resolution.
• Demonstrated strong communication skills to explain technical solutions in a clear and understandable manner to users with varying levels of technical expertise.
• Troubleshooting laptops and computers coming to the Help Desk office.
• Identifying, and resolving computer and network issues on campus.
• Taking on tickets all over campus for network troubleshooting and Line testing.
• Setting up users' offices, including the connections from their devices to the server room.
• Fixing hardware issues in Dell and Apple school computers.
• Evaluating the team's efficiency.
• Assigning tickets to technicians for software solutions.
• Training Technicians for Senior Technician position.
• Training Lab attendants for Help Desk position.

Wireless Vision manages the largest number of T-Mobile stores in the country.

• Troubleshooting smartphones and other smart devices (smartwatches, tablets, ...)
• Transferring data from different devices (IOS to Android, Android to Android, IOS to IOS).
• Selling the store's products: Smartphones, Tablets, Smart Watches, Hotspot devices, ...

• Develop data models for applications, metadata tables, views or related database structures.
• Create and enforce database development standards.
• Provide technical support to junior staff or clients.
• Training employees on Microsoft Excel to organize and keep track of Inventory.