Ralph Markel
WOLVERINE,MI
Summary
Proven Delivery Driver with a track record of efficiency and dependability at R.M. Deliveries, Inc. Excelled in route planning and time management, ensuring over 95% on-time deliveries. Demonstrated expertise in GPS navigation and vehicle maintenance, alongside fostering positive customer relationships. Skilled in cargo handling and maintaining a clean driving record, I prioritize safety and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Delivery Driver
R.M. Deliveries, Inc
02.2005 - 06.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Fostered positive working relationships with regular customers.
- Operated light trucks to deliver loads as far as 325 miles from home location.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Associate of Science - Computer Tech
Delta College
Midland, MISkills
- Commercial driving
- Load Balancing
- Cargo Handling
- Vehicle Maintenance
- GPS Navigation
- DOT Compliance
- Valid Driver's License
- Clean Driving Record
- Forklift Operation
- Attention to Detail
- Dependable and reliable
- Vehicle Inspection
- Safe Driving
- Route Planning
- Time management skills
- Clean MVR
Timeline
Delivery Driver
R.M. Deliveries, Inc
02.2005 - 06.2024
Associate of Science - Computer Tech
Delta College
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