Ralph May
Hamburg
Summary
Dynamic Parts Manager with extensive experience at West Herr Automotive Group, excelling in inventory management and customer service. Maintain efficient inventory system with emphasis on quality control. Proven ability to enhance customer satisfaction and streamline operations.
Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Parts Manager
West Herr Automitve Group
09.2001 - 03.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service and bodyshop managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Ordered parts for customers, repair shops and bodyshop .
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
Parts Counter Person
WestHerr Automotive Group
09.1990 - 09.2001
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Lot Attendant
West Herr Automotive Group Inc.
09.1987 - 09.1990
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Body Shop Assistant
West Herr Automotive Group Inc.
09.1985 - 09.1987
- Contributed to a professional shop appearance by maintaining clean.
Education
High School Diploma -
Hamburg Central School District
Hamburg, NY06-1984
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Returns processing
- Forklift operation
- Coordinating paperwork
- Staff training
- Hazmat certified (Fed-Ex shipping)
Certification
Forklift Operator License
Hazmat certified - Fed-Ex Shipping
Ford STAR Level 3 certified
Timeline
Parts Manager
West Herr Automitve Group
09.2001 - 03.2025
Parts Counter Person
WestHerr Automotive Group
09.1990 - 09.2001
Lot Attendant
West Herr Automotive Group Inc.
09.1987 - 09.1990
Body Shop Assistant
West Herr Automotive Group Inc.
09.1985 - 09.1987
High School Diploma -
Hamburg Central School District
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