Ralph Spaulding
Dawsonville,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
49
49
years of professional experience
Work History
Timeshare Sales Consultant/Event Sales and Marketing Consultant
Wyndham Resorts
Sevierville, TN
03.2007 - 03.2020
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Reached or exceeded sales quotas and preset personal performance goals.
Sales Manager
Mark Maconi Homes
Clearwater, FL
02.2000 - 12.2005
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Supervised sales team of six people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Representative/Sales Manager
Arthur Rutenberg Homes
Clearwater, FL
04.1980 - 02.2000
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Identified opportunities for growth within West Central Florida territory and collaborated with sales teams to reach sales goal.
Sales Representative
Hangar One Inc
Atlanta, GA
03.1970 - 04.1980
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
Northwood School
Lake Placid, NYNo Degree -
St.Bonaventure University
Olean, NYTimeline
Timeshare Sales Consultant/Event Sales and Marketing Consultant
Wyndham Resorts
03.2007 - 03.2020
Sales Manager
Mark Maconi Homes
02.2000 - 12.2005
Sales Representative/Sales Manager
Arthur Rutenberg Homes
04.1980 - 02.2000
Sales Representative
Hangar One Inc
03.1970 - 04.1980
High School Diploma -
Northwood School
No Degree -
St.Bonaventure University