Ralph Thoren

• Oversaw daily operations to ensure compliance with safety regulations and company standards.
• Managed team performance through regular training sessions and feedback to enhance service delivery.
• Developed strategies for improving workflow efficiency, resulting in streamlined processes across departments.
• Coordinated project schedules, ensuring timely completion while maintaining high quality of work.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Led emergency response teams during high-stress situations, ensuring safety and efficiency in operations.
• Developed training programs for new recruits, enhancing skill levels and operational readiness.
• Coordinated fire prevention initiatives, reducing potential hazards within the community.
• Conducted risk assessments and inspections to ensure compliance with safety regulations and standards.

• Coordinated staff schedules, optimizing workforce efficiency and coverage for municipal services.
• Implemented process improvements, reducing response times for community service requests.
• Supervised daily operations, ensuring compliance with safety regulations and operational standards.
• Mentored team members, enhancing skills and promoting professional development within the department.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Worked alongside other board members to incorporate our community as a Village after a 30 year plus battle with the city of La Crosse.
• Worked through high stress

high dollar PFAS water contamination and started the process of building our own water system.

• Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
• Trained and mentored junior staff, fostering a knowledgeable and efficient sales team.
• Worked to ensure that "all" customers were set up into a service agreement.
• Built relationships with customers to encourage repeat business.
• Grew customer base and and cross sold customers to put them in "The Wheel."
• Aggressively pursued the Kwik Trip account adding over 700 and new locations.

• Diagnosed and resolved system malfunctions, improving response times for service requests.
• Conducted routine inspections and maintenance of fire protection systems to ensure compliance with safety standards.
• Collaborated with team members to develop efficient service protocols and enhance operational workflows.
• Trained and mentored junior technicians, fostering skill development and promoting best practices in fire safety.
• Led troubleshooting efforts during critical incidents, ensuring swift resolution while maintaining safety protocols.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

• Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
• Developed and implemented training programs to enhance employee skills and safety awareness.
• Managed inventory control processes, optimizing stock levels and reducing waste.
• Established strong relationships with vendors, negotiating favorable terms for supplies and equipment.

• Conducted routine inspections of fire suppression equipment, identifying potential issues proactively.
• Learned how to inspect various kitchen fire protection systems.
• Won a hood filter sales program.
• Doubled the service work by knocking on doors and starting to network.
• Awarded an Ansul Distributorship.
• Left company to start my own business.

• Attended basic training in Ft. Benning Georgia.
• Learned what it means to serve our country.
• Learned the chain of command.
• Learned the proper use of the words "yes sir" and "yes ma'am."
• Trained in small arms, anti-armor and indirect fire weapons.
• Worked in dirty and uncomfortable conditions.
• Maintained required level of proficiency in use of firearms.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
• Assembled, disassembled and maintained various weapons for operational readiness.