Avid softball player
Boston sports fan
Robin Baillie
Orlando,FL
Summary
With 36 + years in the fire suppression industry, I excel in customer relationship management and complex problem-solving, enhancing satisfaction and loyalty. My leadership fosters team unity and drives efficiency, achieving notable success in project management and negotiation, significantly boosting company profitability.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Fire Suppression Manager
Impact Fire Services
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Hood Installation Manager
Impact Fire Services
09.2019 - 07.2022
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
Owner /Manager of Operations
Hoodco Systems Inc
05.2011 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Service Manager
Advanced Fire Protection.
06.1986 - 05.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Services Specialist
USAF
01.1981 - 02.2003
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Planned and developed menus to meet client preferences and dietary requirements.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Bachelor of Arts - BUISNESS
COMUNITY COLLEGE OF THE AIR FORCE
USAFHigh School Diploma -
WINTHROP SENIOR HIGH SCHOOL
Winthrop, MASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Relationship building
- Project management
- Customer relationship management
- Negotiation and conflict resolution
- Multitasking
Certification
State of Florida fire suppression dealers and permit license.
State of Florida fire extinguisher dealers and permit license.
State of Rhode Island fire suppression masters license.
Ansul certification
Pyro Chem certification.
OSHA 10 certified.
Intimate knowledge of the following fire suppression systems.
Amerex, Buckeye, Kidde / Range Gaurd.
Interests
Timeline
Fire Suppression Manager
Impact Fire Services
07.2022 - Current
Hood Installation Manager
Impact Fire Services
09.2019 - 07.2022
Owner /Manager of Operations
Hoodco Systems Inc
05.2011 - 09.2019
Service Manager
Advanced Fire Protection.
06.1986 - 05.2011
Services Specialist
USAF
01.1981 - 02.2003
Bachelor of Arts - BUISNESS
COMUNITY COLLEGE OF THE AIR FORCE
High School Diploma -
WINTHROP SENIOR HIGH SCHOOL
Similar Profiles
CHRISTIN GINSBERGCHRISTIN GINSBERG
Office Manager at Impact Fire ServicesOffice Manager at Impact Fire Services
John CariosciaJohn Carioscia
District Sales Manager at Impact Fire ServicesDistrict Sales Manager at Impact Fire Services
Kyle WaltonKyle Walton
Fire Alarm Technician at Impact Fire ServicesFire Alarm Technician at Impact Fire Services