Microsoft 365
Ralph Turner
Fort Mitchell,KY
Summary
A seasoned professional in business development, I excel in CRM proficiency and relationship management, demonstrated through strategic account growth at Skilcraft LLC. My expertise in contract negotiation and fostering team collaboration has significantly increased client retention and revenue, showcasing a proven track record of achieving and surpassing targets.
Overview
42
42
years of professional experience
Work History
Account Manager - B2B Business Development
O'Neal Manufacturing Services
07.2021 - 10.2024
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Director of Business Development
Skilcraft LLC
08.2018 - 07.2021
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
Commercial Sales Accounts Manager
Skilcraft LLC
04.2010 - 08.2018
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Streamlined account management processes for better organization and time management.
Inside Sales Managerr
Skilcraft LLC
12.2004 - 04.2010
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed four sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Account Manager
Kirk & Blum Manufacturing Company
06.1989 - 04.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Truck Division Manager
Budget Rent-a-Truck
08.1982 - 10.1988
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Supervised daily planning, coordination and administration for division operations.
- Increased division efficiency by streamlining processes and implementing new management strategies.
Education
MBA - Business
Thomas More University
Crescent Springs, KY05-2021
Bachelor of Science - Management
Northern Kentucky University
Highland Heights, KY12-1995
High School Diploma -
Erlanger Lloyd
Erlanger, KY06-1977
Skills
- Pipeline management
- CRM proficiency
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Strategic account development
- Budget management
- Contract negotiation
- Quote formulation
- New territory penetration
- Teamwork and collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of Six in the development of Global Cooling Freezer Development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of Ten staff members.
- Division attained One million dollars in revenue for the first time with a 20% Profit Margin.
- Named Most Improved Operation.
- Instituted One-Way Rental Program
Software
Autocad
Epicor
Military
U.S. Army 1977-1980
Rose to rank of Sargent. Responsibilities of the last months included the Preventative Maintenance Program for entire 3rd squadron of the 3rd Armored Calvary Division.
Named Soldier of the Detail four times/.
Timeline
Account Manager - B2B Business Development
O'Neal Manufacturing Services
07.2021 - 10.2024
Director of Business Development
Skilcraft LLC
08.2018 - 07.2021
Commercial Sales Accounts Manager
Skilcraft LLC
04.2010 - 08.2018
Inside Sales Managerr
Skilcraft LLC
12.2004 - 04.2010
Account Manager
Kirk & Blum Manufacturing Company
06.1989 - 04.2004
Truck Division Manager
Budget Rent-a-Truck
08.1982 - 10.1988
MBA - Business
Thomas More University
Bachelor of Science - Management
Northern Kentucky University
High School Diploma -
Erlanger Lloyd
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