Ralph Harris
Chicago,IL
Summary
Over eight years of experience working in diverse management retail sales and customer service environments. Maintain excellent customer service skills and a proven record as a top sales performer. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
Work History
Team Lead
Dyson
02.2017 - 04.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Store Sales Manager
Famous Footwear
10.2012 - 12.2016
- Responsible for opening and closing the store
- Maintaining company sales goals each month and keeping up with weekly shipments
- Providing great customer service with every customer
- Overseeing all operations such as visual merchandising, scheduling, coaching
Assistant Store Manager
Skechers USA
10.2008 - 09.2012
- Ability to open and close the store
- Handle customer queries and cash controls
- Make sales reports and handle communications on a daily basis
- In charge of floor sets for every season as well as merchandising and replenishment
- Managing over fifth teen different Associates.
-
Education
Business Management
Waubonsee Community College
Aurora, ILHigh School Diploma -
Waubonsie Valley High School
Aurora, IL05.2008
Skills
- Computer Skills
- MS Word, Excel, PowerPoint; POS, Email
- Technical Support
- Performance improvement
Timeline
Team Lead
Dyson
02.2017 - 04.2023
Store Sales Manager
Famous Footwear
10.2012 - 12.2016
Assistant Store Manager
Skechers USA
10.2008 - 09.2012
Business Management
Waubonsee Community College
High School Diploma -
Waubonsie Valley High School
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