Ralph Karl Estrella

Flemington

Summary

Dynamic Assistant Manager at Simbulan Industries Philippines Inc. with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and conflict resolution, I successfully improved project timelines and at the same time fostered a positive work environment, driving performance and service excellence.

As an Assistant Manager, I was in-charge of handling projects on interior works, manufacturing of furnishings and woodwork. I made sure that company targets are achieved through completion of projects within a set time and budget. I assisted the Plant Manager in overseeing the production line, worked with supervisors, team leads and employees ensuring the quality and conformity to standards of all production orders.

Overview

years of professional experience

Certification

Work History

Assistant Manager

Simbulan Industries Philippines Inc.

05.2013 - 05.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Improved customer satisfaction by addressing and resolving complaints promptly.

Events DJ Spinner

LX Events Pro/ Jericho Mobile

01.2007 - 03.2013

Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.

Education

Bachelor of Science - Hospitality Management

St Mary’s College

Philippines

10-2006

Skills

Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Goal setting
Marketing
Employee scheduling
Strategic planning
Policy enforcement
Sales reporting
Employee performance evaluations
Cost reduction

Cost control
Project management
Negotiation
Meeting facilitation
Consulting
Team collaboration
Strategic thinking
Workplace safety compliance
Employee supervision
Coaching and mentoring
Marketing
Problem resolution
Multitasking
Active listening
Work Planning and Prioritization

Certification

COSH

Construction Safety & Health

Timeline