Ralphy Arias Grullon
Travel Expert
Orlando,FL
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Extensive career in hospitality and service working with clients pursuing the utmost attention to their needs.
Overview
8
8
years of professional experience
Work History
Travel Expert
Jetblue Travel Products
Orlando, Florida
09.2022 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Bilingual Customer Support Specialist
Jetblue Airways Corp
Orlando, Florida
08.2021 - 09.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Security Guard
NYC Best Bars
New York, NY
09.2018 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Skills
- High-Volume Environments
- Customer Needs Assessments
- Services Promotion
- Logistics Support
- Client Loyalty and Retention
- Operational Efficiency
- Brand Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Travel Expert
Jetblue Travel Products
09.2022 - Current
Bilingual Customer Support Specialist
Jetblue Airways Corp
08.2021 - 09.2022
Security Guard
NYC Best Bars
09.2018 - 11.2020