Tiffany Brown
Fort Lauderdale,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Wingstop
04.2018 - Current
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness
- Developed sales strategy based on research of consumer buying trends and market conditions
- Established territory boundaries and distribution routes to maximize service quality
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
District Manager
GIRAFFAS
04.2015 - 04.2018
- Built positive and productive relationships with store and field leadership
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Optimized team performance with newly implemented sales and merchandising procedures
GM/Training Manager
POLLO TROPICAL
07.2007 - 06.2015
- Conducted orientation sessions and organized on-the-job training for new hires
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Trained new hires to perform cross-training exercises with experienced workers
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Collaborated with other departments to align training programs with organizational goals and objectives
- Coordinated technical training and personal development classes for staff members
- Assisted in development of employee assessments to measure training value
Education
High school diploma or GED -
Dillard High School
Fort Lauderdale, FL06.2007
Skills
- Restaurant Management
- Labor Cost Analysis
- Profit & Loss
- Culinary Experience
- Food Safety
- Leadership
- Forecasting
- Profitability Optimization
- Customer service
- Employment & labor law
- Operations management
- Operations Oversight
Certification
Food Handler Certification
Relocation Locations
- Fort Lauderdale, FL
- Miami, FL
- West Palm Beach, FL
Timeline
District Manager
Wingstop
04.2018 - Current
District Manager
GIRAFFAS
04.2015 - 04.2018
GM/Training Manager
POLLO TROPICAL
07.2007 - 06.2015
High school diploma or GED -
Dillard High School
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