Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ralyn Bullock

Summary

Highly skilled and enthusiastic pharmacist with more than 20 years of experience in the pharmacy profession. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient pharmacy staff. Contribute to high-volume retail pharmacy by providing exceptional customer service.

Overview

22
22
years of professional experience

Work History

Retail Pharmacy Manager

Kroger Pharmacy
02.2022 - Current
  • Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
  • Managed pharmacy inventory for optimal product availability and reduced waste.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
  • Fostered a positive work environment by addressing staff concerns promptly and fairly.
  • Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
  • Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
  • Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Retail Staff Pharmacist

Kroger Pharmacy
08.2021 - 02.2022
  • Improved customer satisfaction by providing personalized medication consultations and recommendations.
  • Collaborated with healthcare professionals for optimal patient care and coordinated drug therapy management.
  • Enhanced pharmacy efficiency with accurate prescription processing, medication dispensing, and drug utilization review.
  • Maintained up-to-date knowledge of drug interactions, side effects, and contraindications, ensuring safe patient care.
  • Oversaw inventory management to minimize waste and optimize stock levels for essential medications.
  • Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.
  • Assisted customers in selecting appropriate over-the-counter products based on their symptoms and medical history.
  • Implemented quality improvement initiatives to streamline workflow processes for greater productivity across the team.

Pharmacy Intern

Kroger Pharmacy
08.2017 - 08.2021
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
  • Optimized wait times for patients through efficient prescription filling processes and prioritizing urgent requests accordingly.

District Lead Pharmacy Technician

Kroger Pharmacy
05.2009 - 08.2017
  • Improved patient care by streamlining pharmacy processes and implementing efficient medication dispensing techniques.
  • Enhanced customer satisfaction through effective communication and timely resolution of medication-related issues.
  • Ensured accuracy in medication preparation by diligently following standard operating procedures and guidelines.
  • Increased operational efficiency by training and mentoring junior pharmacy technicians on best practices and protocols.
  • Collaborated with pharmacists to optimize workflow, resulting in improved productivity within the district.
  • Played a key role in achieving district-wide performance targets through diligent monitoring of financials and metrics-driven performance management.
  • Supported multiple pharmacies within the district by providing coverage during staff shortages or high-demand periods.
  • Coordinated inventory management efforts across multiple locations, ensuring optimal stock levels and minimizing wastage due to expired medications.
  • Contributed to the development and updating of pharmacy technician training materials, ensuring all team members received comprehensive instruction on relevant topics.

Special Education Paraprofessional

Gwinnett County Schools
08.2007 - 08.2008
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.

Pharmacy Technician

Eckerd's Drug Store
06.2006 - 06.2007
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Pharmacy Technician

Monfort Drug Company
08.2001 - 06.2006
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Counted, measured and compounded medications following standard procedures.

Education

Doctor of Pharmacy, PharmD D -

Philadelphia College of Osteopathic Medicine
Suwanee, GA
05.2021

Skills

  • Performance Management
  • Professional Ethics
  • Workflow Optimization
  • Organizational Skills
  • Inventory Management
  • Patient Counseling
  • Time Management
  • Team Leadership
  • Decision Making
  • Employee Scheduling
  • Customer Service
  • Pharmacy Operations Management
  • Training and Mentoring
  • Operations Management
  • Regulatory Requirements
  • Personnel Management
  • Immunizations
  • Medication Therapy Management
  • Performance Metrics
  • Critical Thinking
  • Decision-Making
  • Employee Work Scheduling

Timeline

Retail Pharmacy Manager

Kroger Pharmacy
02.2022 - Current

Retail Staff Pharmacist

Kroger Pharmacy
08.2021 - 02.2022

Pharmacy Intern

Kroger Pharmacy
08.2017 - 08.2021

District Lead Pharmacy Technician

Kroger Pharmacy
05.2009 - 08.2017

Special Education Paraprofessional

Gwinnett County Schools
08.2007 - 08.2008

Pharmacy Technician

Eckerd's Drug Store
06.2006 - 06.2007

Pharmacy Technician

Monfort Drug Company
08.2001 - 06.2006

Doctor of Pharmacy, PharmD D -

Philadelphia College of Osteopathic Medicine

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Ralyn Bullock