Summary
Overview
Work History
Education
Skills
Certification
Interpersonalandcommunicationskills
Otherinformation
Keyskillsandknowledge
Timeline
Generic
Ram Bhattarai

Ram Bhattarai

Pickerington,OH

Summary

Results-driven Software Engineering Product Manager with extensive experience in leading cross-functional teams and managing software lifecycle activities. Proven expertise in Agile methodologies, application ownership, vendor management, and secure software engineering practices. Adept at aligning technical solutions with business objectives, optimizing financial management, and driving continuous improvement. Committed to enhancing software quality, managing security vulnerabilities, and ensuring effective risk mitigation while delivering exceptional user experiences and application resilience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Software Engineering Product Manager

Nationwide
04.2021 - Current
  • Lead cross-functional teams in the development and delivery of software products, aligning technical solutions with business needs and customer requirements
  • Partner with the INO team to understand and plan for upcoming enterprise upgrades (Example, RKE2 upgrade, Pharos onboarding, Data Governance etc..) and technology advancements
  • Create and manage trackers for vulnerabilities, technology currency, and major outages to capture trends and identify continuous improvement opportunities, preventing SLA breaches and future outages
  • Contribute to and run operational review meetings to assess performance (look for outstanding PTASK, P1-P2 SLAs, Applications Availabilities, Quarterly Data Certifications, Quarterly IIQ certifications, and defect creation vs closed) and drive continuous improvement
  • Collaborate with technical leads to develop estimates and plans for technology currency upgrades (Java, Spring boot, HAL etc..) and other technology enhancements
  • Oversee application ownership and ensure seamless execution of build and run activities, maintaining high standards for software currency and security
  • Work with the Information Risk Management (IRM) representative to create an Archer for applications that are behind on currency and vulnerabilities, and develop robust remediation plans
  • Collaborate with business and technology leaders to identify application risk scores and secure funding for application risk score remediation
  • Collaborate with Agile Lead/Leader to Implement and manage Agile methodologies to enhance project management, iteration planning, and continuous improvement across teams
  • Partners with QE App suite lead and team QE to drive the development and execution of automation and QA processes to uphold product quality and streamline workflows
  • Analyze market trends, competitive landscape, and customer feedback to shape product strategy and roadmap
  • Serve as a liaison between technical teams, product owners, and senior management, providing regular updates on project status, risks, and opportunities
  • Mentor and coach team members, promoting a culture of collaboration, innovation, and continuous learning
  • Manage vendor relationships, contract negotiations, and financial aspects of software projects to ensure optimal performance and cost-effectiveness.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Analyzed metrics to measure product performance.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.

Agile Leader/Scrum Master

Nationwide
06.2014 - 04.2021
  • Facilitated the transition of teams from Waterfall to Kanban methodology, leading agile practices and overseeing build, run, and release activities
  • Championed Agile principles to drive system and process improvements, enhancing team performance and project outcomes
  • Collaborated with Product Owners to define project prioritization, manage resources, and oversee budget adherence
  • Led sprint events, including planning, stand-ups, refinement, reviews/demos, and retrospectives, ensuring effective Agile implementation
  • Unified efforts among architects, developers, and technical leads to ensure software met specified standards and end-user requirements
  • Managed testing initiatives and release cycles, focusing on quality and timely delivery of software products
  • Cultivated strong relationships with business partners, vendors, and teams, ensuring alignment and timely project delivery.
  • Assigned projects and responsibilities to staff, fostering sense of ownership and accountability while providing development opportunities.
  • Monitored program compliance by following up on assignments to drive execution.
  • Measured performance using key metrics, enabling data-driven decision-making for continuous improvement.
  • Implemented best practices in change management to minimize disruption during transitions.
  • Improved team efficiency by implementing Agile methodologies and practices.
  • Spearheaded process improvement initiatives, resulting in increased customer satisfaction levels.
  • Championed Agile values and principles throughout the organization, driving cultural transformation towards continuous improvement mindset.
  • Maintained and communicated standards for policy, process, operating guidelines, materials and work management.
  • Engaged asset owners and other stakeholders to collect information for analysis.
  • Coached teams through Agile adoption, leading to increased flexibility and adaptability in ever-changing business environments.
  • Negotiated scope changes with stakeholders, maintaining project viability without compromising on quality.
  • Developed and maintained service-focused working relationships with operations, construction, and engineering partners.
  • Enhanced product quality with rigorous testing and continuous feedback loops.
  • Optimized resource allocation to ensure timely delivery of high-quality products.
  • Led cross-functional teams for successful project completion within deadlines.
  • Mentored junior team members, promoting professional growth and development.
  • Streamlined processes, reducing waste and increasing team productivity.
  • Managed risks proactively, mitigating potential issues before they escalated.

Education

Bachelor of Science -

University of Texas San Antonio
San Antonio, TX

Skills

  • Proficient in JIRA, Rally, Microsoft Office Suite, AWS, Planview, Tosca, and ServiceNow
  • KPI Tracking
  • Project Planning
  • Product Strategy
  • Product Lifecycle Management
  • Data-driven decision-making
  • Teamwork and Collaboration
  • Agile Software Development
  • Stakeholder Communications
  • Product Development
  • Prioritization and Execution
  • Cross Functional Leadership
  • Strategic Planning
  • Project Management

Certification

  • Certified Scrum Master (CSM) – Scrum Alliance
  • Leading SAFe (Scaled Agile Framework)
  • AWS Practitioner Cloud Certification
  • Certified Advanced Scrum Master (CASM)
  • Certified Agile Leader (CAL-1)
  • Fundamentals of Project Management

Interpersonalandcommunicationskills

Strong interpersonal and communication skills with a proven ability to build relationships, drive consensus, and deliver exceptional customer experiences.

Otherinformation

Adaptable, results-oriented professional with a passion for solving complex problems, driving innovation, and enhancing operational efficiency.

Keyskillsandknowledge

  • Leadership & People Management: Expertise in leading teams, mentoring, and developing talent to foster a collaborative and innovative culture.
  • Agile Methodologies: Proven track record in implementing and championing Agile practices, including Scrum and Kanban, to drive iterative development and continuous improvement.
  • Software & Application Management: Experienced in application ownership, managing software currency, and overseeing build and run activities.
  • Data & Security Management: Proficient in applying secure software engineering practices and resolving security vulnerabilities to protect data and technology solutions.
  • Vendor & Contract Management: Skilled in managing vendor partnerships, contractor relations, and contract negotiations to optimize performance and financial outcomes.
  • Financial Management: Ability to manage budgets, evaluate total cost of ownership, and ensure cost-effective solutions.
  • Technical Expertise: Experience with Java, web services, and a variety of monitoring and diagnostic tools (e.g., ServiceNow, New Relic, Big Panda, Splunk).
  • Risk Mitigation & Compliance: Adept at managing risk mitigation controls and supporting internal and external audits.

Timeline

Software Engineering Product Manager

Nationwide
04.2021 - Current

Agile Leader/Scrum Master

Nationwide
06.2014 - 04.2021

Bachelor of Science -

University of Texas San Antonio

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Ram Bhattarai