Ram Boodram
Peachtree Corners,GA
Summary
Results-driven ECC Supervisor with a proven track record in team leadership and process improvement. Known for fostering a culture of excellence and enhancing service delivery through strategic evaluations and feedback.
Overview
14
14
years of professional experience
Work History
ECC Supervisor
Business Lines Resource Center
Dunwoody, GA
10.2018 - Current
- Directed support team responsible for serving as primary contact for agency partners regarding business line policies.
- Evaluated team performance to ensure alignment with established technical knowledge quality and efficiency standards.
- Conducted performance evaluations, providing constructive feedback to promote employee development.
- Demonstrated commitment to the organization's goals and strategies, leading by example and fostering a culture of excellence.
Underwriting Support Services Supervisor
PCU Business Lines Fire Production
Dunwoody, GA
11.2014 - 10.2018
- Oversaw support teams utilizing current technology to ensure timely and accurate processing of policy-related requests from agency partners.
- Implemented process improvements that increased efficiency in service delivery.
- Managed performance metrics to evaluate staff effectiveness and improve service outcomes.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
Fire Underwriter
Personal Lines Fire Production
Ballston Spa, NY
05.2012 - 11.2014
- Evaluated risk factors to determine policy eligibility.
- Facilitated collaboration with agents to address complex underwriting challenges and improve service delivery.
- Evaluated proposed policy changes to ensure compliance and alignment with organizational standards.
Education
Bachelor of Science - Business Administration
The College of Saint Rose
Albany, NYSkills
- Leadership
- Adaptability
- Problem Solving
- Organization
- Teamwork
Timeline
ECC Supervisor
Business Lines Resource Center
10.2018 - Current
Underwriting Support Services Supervisor
PCU Business Lines Fire Production
11.2014 - 10.2018
Fire Underwriter
Personal Lines Fire Production
05.2012 - 11.2014
Bachelor of Science - Business Administration
The College of Saint Rose