Sara Davis
Summary
Sara is an established leader with 14 years of accomplished experience, including 9 years of successfully supervising diverse teams at State Farm. She has a proven track record of excellence across multiple roles and is recognized as a passionate servant leader dedicated to empowering others, fostering collaboration, and driving meaningful, positive change. Sara leads with empathy and integrity, consistently prioritizing the needs of her team and organization. She is committed to developing individuals to their fullest potential, thereby enhancing their careers while elevating State Farm’s service and commitment to new height
Overview
19
19
years of professional experience
Work History
ECC Auto Underwriting Supervisor Retention II
State Farm Mutual Insurance Company
08.2014 - Current
- Manage and motivates Auto Underwriting Service representatives to achieve service level objectives.
- Analyzes contact quality and customer feedback to pinpoint improvement opportunities.
- Drives initiatives that enhanced employee engagement and reduce turnover rates.
- Conduct regular performance reviews, offering constructive feedback for departmental improvements.
- Transitioned team of representatives from legacy systems to modernized platform, increasing operational efficiency.
Residential Care Coordinator
Compact Family Services
Hot Springs
06.2008 - 03.2013
- Coordinated care for children in foster group home with social workers, therapists, and medical providers.
- Managed behavioral challenges through positive reinforcement and consistent discipline strategies.
- Facilitated family visits, court appearances, and essential meetings to support child welfare.
Patient Financial Counselor
Texas Oncology Cancer Center
Tyler
02.2006 - 03.2008
- Collaborated with medical billing departments and insurance companies to determine patient financial responsibility.
- Evaluated patient financial hardships to determine eligibility for indigent care programs.
- Maintained accurate documentation of all patients' financial interactions and transactions.
Education
Bachelor of Science - Organizational Leadership
Texas A&M University- Commerce
Commerce, TX03-2017
Skills
- Contact center leadership and team management
- Time management and organization
- Communication (Verbal & Written)
- Compliance & Quality Assurance
- Process optimization and workflow improvement
- Performance Management & Coaching
- Change Management & Organizational Development
- Cross-Functional Team Leadership
Timeline
ECC Auto Underwriting Supervisor Retention II
State Farm Mutual Insurance Company
08.2014 - Current
Residential Care Coordinator
Compact Family Services
06.2008 - 03.2013
Patient Financial Counselor
Texas Oncology Cancer Center
02.2006 - 03.2008
Bachelor of Science - Organizational Leadership
Texas A&M University- Commerce
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