Ramanda Garcia
Huntsville,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CPhT
Walgreens
03.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
Store Manager
108 Fuel & Food
05.2009 - 03.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Watonga High School
05.1996
Skills
- Prescription Filing
- Updating Medication Histories
- Pharmacy Automation
- Team Collaboration
- Manual and Automated Medication Dispensing
- Managing Prescription Refills
- Drug Storage Procedures
- Drug Inventory Control
- Problem-Solving Skills
- Cash Register Operations
- Troubleshooting Malfunctioning Equipment
- Patient Paperwork
- Insurance Claim Processing Software
- Stocking Medications
- Workflow Optimization
- Insurance Verification
- Insurance Billing
- FDA and HIPAA Compliance
- Refill Requests
- HIPAA Regulations
- Label Products
- Assisting Pharmacists
- Prescription Filling and Labeling
- Fill Orders
- Profile Updating
- Serve Customers
- Restock Shelves
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
- CPR Certified
- PTCB
Timeline
CPhT
Walgreens
03.2015 - Current
Store Manager
108 Fuel & Food
05.2009 - 03.2015
High School Diploma -
Watonga High School
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