Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Vicky Norton

CPHT
Cedar Rapids,IA

Summary

Dependable CPhT effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Customer-oriented Pharmacy Technician bringing 31 years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

Overview

33
33
years of professional experience

Work History

CPhT

Hyvee
Cedar Rapids, IA
11.2008 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment.
  • Set up and modified patient profiles in Enterprise to include current information such as medications and insurance details.
  • Supervised numerous pharmacy technicians and coordinated day-to-day assignments.

CPHT

Revco/Reliable/Osco/CVS
Cedar Rapids, IA
02.1990 - 11.2008

Education

Nationally Certified Pharmacy Tecnichian

Des Moines Training Center

Mount Mercy University
Cedar Rapids, IA
08.1984

Skills

  • Answering and Routing Calls
  • Organization and Prioritization
  • Pharmacy Operations
  • Wholesale Ordering
  • Pharmacy Records Management
  • Problem-Solving Skills
  • Prescription Order Verification
  • Equipment Cleaning and Maintenance
  • Updating Medication Histories
  • Pharmaceuticals Mixing
  • Patient Profile Setup
  • Drug Storage Procedures
  • Prescription Filling and Labeling
  • Prescription Refill Fulfillment
  • Storage Maintenance and Security
  • Dispensing Medications
  • Cash Register Operation
  • Pharmaceutical Preparation
  • FDA Compliance
  • Advanced Math Skills
  • Medication Documentation
  • Patient Confidentiality
  • Inventory Purchasing
  • Drug Inventory Control
  • Demographic Profiling
  • High-Volume Environments
  • Insurance Claim Processing Software
  • Proper Labeling Procedures
  • FDA Drug Safety Guidelines
  • Technician Assistance
  • Medical Coding
  • Direct Supervision
  • Awareness Campaigns
  • Infection Control Policies
  • Mathematical Aptitude
  • Safety Protocols and Risk Management
  • End Cap Placement
  • Medication Therapy Management
  • Disposable Syringes
  • Accounts Payable and Accounts Receivable
  • Information Documentation
  • Administrative Support
  • Prescriptions Management
  • Communicable Diseases
  • Pharmaceutical Supply Monitoring
  • Patient Data Management Systems
  • Medical Machine Maintenance
  • Administering Claims
  • Understanding of Drugs
  • Credit Card Handling
  • Product and Service Merchandising
  • Benefits Research
  • Smoking Cessation
  • Medication Side Effect Knowledge
  • Customer Identification Checks
  • Drug Compatibility Software
  • Medicine Administration
  • Payment Verification
  • Staff Leadership
  • High Blood Pressure Management
  • Medication and Equipment Invoicing
  • Liquidity Management
  • Reviewing Patient Information
  • Routine Inspections
  • Resolving Complaints
  • Inventory and Supply Management
  • HIPAA
  • Reviews
  • Hiring and Firing
  • Audits
  • Ordering Supplies
  • Seasonal inventory management and teaching
  • Board of Pharmacy Documents for entire Pharmacy Staff to all Licences and everything in between
  • OSHA requirements
  • HIPPA STANDARDS
  • Blood Boarne Pathogens
  • Fraud,Waste & Abuse
  • Policy and Procedures- monthly updates
  • Recalls
  • Quarterly Meetings
  • Corporate Adherence
  • Employee Registration and CE Adherence
  • Laws regarding Disposal of Medication
  • Medicare and All Insurance Guidelines
  • Appropriate mixing of reconstitutables
  • Appropriate temperature controlled medications
  • Outdated medications
  • Internal storewide transfer in and transfer outs
  • Complete adherence with drive through customers
  • Immunizations
  • Release to billing
  • Employee Files
  • Went to school in Des Moines for Certification, then test

Timeline

CPhT

Hyvee
11.2008 - Current

CPHT

Revco/Reliable/Osco/CVS
02.1990 - 11.2008

Nationally Certified Pharmacy Tecnichian

Des Moines Training Center

Mount Mercy University

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Vicky Norton CPHT