Summary
Overview
Work History
Education
Skills
Timeline
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Ramatoulaye Ndiaye

Jacksonville,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Experienced Client Solutions Specialist offering solid background in building and maintaining client relationships. Bring deep understanding of customer service principles, strong problem-solving skills, and ability to effectively manage multiple projects simultaneously. Demonstrated success in creating tailored solutions for businesses, fostering client satisfaction and loyalty. Proven track record in positively impacting revenue growth and improving client retention rate.

Overview

9
9
years of professional experience

Work History

Client Solutions Specialist

EverBank
Jacksonville, FL
07.2024 - Current
  • Developed relationships with clients through regular communication, following up on inquiries and providing updates.
  • Provided customer support for a range of clients, troubleshooting technical issues and responding to inquiries.
  • Escalated complex cases to appropriate team members for timely resolution.
  • Researched and adequately resolved client questions and issues.

Member Service Specialist

VyStar Credit Union
Jacksonville, FL
07.2022 - 07.2024
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Researched discrepancies on member accounts and resolved issues promptly and accurately.
  • Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.

Mortgage Customer Service Representative

Select Portfolio Servicing
Jacksonville , FL
03.2020 - 07.2022
  • Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
  • Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Return Agent

Enterprise Rent-A-Car
Jacksonville , FL
01.2019 - 03.2020
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Processed rentals and collected associated payments.

Cashier

Walmart
Jacksonville , FL
05.2016 - 01.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
12-2023

High School Diploma -

Samuel W. Wolfson High School
Jacksonville, FL
06-2017

Skills

  • Customer support services
  • Account Maintenance
  • Customer service standards
  • Member relations
  • Customer Engagement
  • Call Center Operations
  • Customer service representation
  • Outbound calls
  • Cross-selling techniques
  • Up-selling strategies
  • Analytical mindset
  • Product Promotion

Timeline

Client Solutions Specialist

EverBank
07.2024 - Current

Member Service Specialist

VyStar Credit Union
07.2022 - 07.2024

Mortgage Customer Service Representative

Select Portfolio Servicing
03.2020 - 07.2022

Return Agent

Enterprise Rent-A-Car
01.2019 - 03.2020

Cashier

Walmart
05.2016 - 01.2019

Associate of Arts -

Tallahassee Community College

High School Diploma -

Samuel W. Wolfson High School
Ramatoulaye Ndiaye