Rameka Caver
St. Petersburg
Summary
Dynamic professional with extensive experience in hospitality management and customer service. Led a team of housekeeping staff, driving improvements in service quality and operational efficiency. Developed strong relationships with guests and community partners to enhance service offerings and ensure high levels of customer satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Residential Sales Representative
Charter Communications, Spectrum
Largo
01.2024 - Current
- Conducted presentations to demonstrate services for residential communities.
- Engaged customers to understand their needs and recommend suitable services.
- Managed customer inquiries and resolved issues through effective communication.
- Fostered relationships with neighborhood associations to promote service offerings effectively.
Housekeeping Office Coordinator
Tradewinds Resort
St. Pete Beach
03.2017 - 01.2024
- Directed team of 8-10 personnel in high-volume hotel, maintaining cleanliness standards for 500 rooms.
- Supervised 8-10 employees, overseeing training and performance evaluations to enhance team capabilities.
- Assigned housekeeping staff to shifts and room blocks based on skills and daily needs, ensuring optimal coverage.
- Coordinated daily workflow through task prioritization and concise scheduling.
Front Desk Agent
Tradewinds Resort
St. Pete Beach
03.2013 - 03.2017
- Greeted visitors and customers upon arrival, assisted with inquiries to enhance guest experience and foster loyalty.
- Explained property features, including restaurants, pool area, spa and fitness center, to ensure guests felt welcomed and informed.
- Coordinated with housekeeping and maintenance staff to resolve guest requests and complaints, ensuring satisfaction and comfort.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate of Science - Hospitality And Tourism
St. Petersburg College
Clearwater, FL01-2021
Skills
- Sales training
- Product demonstration
- Guest relations
- Issue resolution
- Effective communication
- Inter-department collaboration
- Department coordination
- Time management
Certification
- Certified Rooms Division Specialist, St. Petersburg College - 2 Years
Timeline
Residential Sales Representative
Charter Communications, Spectrum
01.2024 - Current
Housekeeping Office Coordinator
Tradewinds Resort
03.2017 - 01.2024
Front Desk Agent
Tradewinds Resort
03.2013 - 03.2017
Associate of Science - Hospitality And Tourism
St. Petersburg College