Ramel Thompson
Shirley
Summary
Results-driven Account Management leader with 15 years of experience managing enterprise advertising and brand relationships across digital media and advertising technology. Skilled in optimizing campaign performance, enhancing client onboarding, and fostering long-term partner growth. Expertise in collaborating cross-functionally to improve customer experiences and streamline workflows. Highly analytical, adept at interpreting data to identify trends and deliver actionable recommendations that enhance performance and client satisfaction.
Overview
23
23
years of professional experience
Work History
Director of Account Management
Speed Media
New York, NY
09.2020 - Current
- Own a portfolio of strategic advertising agency and brand relationships, serving as the primary point of contact and trusted advisor throughout the client lifecycle.
- Successfully manage relationships with leading global brands and agencies while supporting television, digital, streaming, radio, and international advertising campaigns.
- Guide clients through onboarding, implementation, campaign launches, commercial distribution, and ongoing account management to ensure successful adoption of media services and platform capabilities.
- Partner closely with Sales to identify opportunities for account expansion, increased service adoption, and long-term revenue growth across existing client portfolios.
- Lead and mentor the Account Management team, driving accountability, operational excellence, and customer-first best practices.
- Developed scalable account management processes and best practices to enhance service delivery, operational consistency, and client satisfaction across the organization.
- Analyze campaign requirements, operational performance, and client feedback to develop strategic recommendations that improve efficiency, reduce costs, and deliver measurable business outcomes.
- Collaborated cross-functionally with operations, engineering, post production, quality control, traffic, and executive leadership to resolve complex issues and deliver exceptional customer experiences.
- Reported urgent client issues to senior management for swift resolution of high-profile accounts, ensuring timely resolutions and maintaining client trust.
Account Manager
Speed Media
New York, NY
07.2017 - 09.2020
- Managed a portfolio of advertising agencies and brand partners, providing strategic guidance and consultative support throughout campaign planning and execution.
- Partnered with clients to align on business objectives and recommend tailored solutions that enhanced campaign execution and customer experience.
- Collaborated with Sales to develop new business opportunities while expanding relationships with existing customers through increased adoption of Speed Media services.
- Coordinated cross-functional teams to streamline onboarding and ensure timely project execution, quality assurance, and effective delivery across multiple advertising channels.
- Utilized operational reporting and client data to identify performance trends, proactively resolve issues, and recommend process improvements.
- Cultivated long-term relationships with key stakeholders through responsive communication, strategic problem-solving, and dependable execution.
Client Manager
Speed Media
New York, NY
10.2013 - 07.2017
- Identified and developed new business opportunities and expanded strategic partnerships, supporting long-term client growth across Speed Media’s service portfolio.
- Managed relationships with advertising agencies and brand partners, serving as a trusted advisor on media distribution and operational strategy.
- Onboarded new clients and streamlined workflows to enhance adoption of Speed Media’s services and improve overall customer experience.
- Collaborated cross-functionally with Sales, Operations, and Production teams to deliver efficient, cost-effective advertising solutions and ensure successful campaign execution.
- Resolved client issues proactively and maintained strong stakeholder communication to build trust and foster repeat business.
- Supported quality assurance and operational performance by coordinating in-house capabilities including closed captioning, versioning, and color correction, resulting in faster turnaround times and consistent delivery standards.
Customer Service Rep I / Order Processor & Evening OP Lead
DG Fastchannel NY
New York, NY
08.2006 - 01.2012
- Managed client relationships to enhance satisfaction and retention
- Cross-functional collaboration
- Campaign execution
- Operational excellence
- Training and onboarding
- Identified and resolved issues
- Facilitated communication between clients and internal teams to ensure alignment on expectations
- Adapted strategies to address changing priorities in a fast-paced environment
Customer Service Rep I / Mailroom Assistant Manager
Point 360 NY
New York, NY
07.2003 - 08.2006
- Supported high-profile advertising agency and entertainment clients, including The Weinstein Company, Columbia Pictures, Burger King, Zimmerman & Partners-Nissan, and My Traffic Dept., delivering responsive customer service and operational support.
- Served as a primary point of contact for client inquiries, managing work orders and coordinating communication between clients, vendors, and internal production teams to ensure timely project completion.
- Coordinated logistics and project workflows, scheduling deliveries, tracking shipments, and maintaining documentation to enhance client service.
- Collaborated with external shipping partners, including FedEx, UPS, and DHL, to coordinate deliveries and maintain proof-of-delivery records for client projects.
- Partnered with engineering and operations teams to prioritize projects, resolve issues, and maintain quality standards for advertising and media deliverables.
- Supervised daily mailroom operations, prioritized workflow, and organized the company's commercial asset library for television and radio media.
- Supported high-volume advertising campaigns and time-sensitive projects by ensuring operational readiness and enabling cross-functional teams to meet critical deadlines.
Education
High School Diploma - Business Management
Katherine Gibbs
Montclair, NJAcademic Diploma - undefined
Montclair High School
Montclair, NJ01-2000
Skills
- Enterprise Account Management
- Client Engagement
- Customer Success
- Business Development
- Strategic Consulting
- Portfolio Management
- Client Onboarding
- Client Retention
- Data reporting
- Process Improvement
- Cross-Functional Leadership
- Stakeholder Management
- Team Leadership
- Executive Communication
- Problem Solving
Timeline
Director of Account Management
Speed Media
09.2020 - Current
Account Manager
Speed Media
07.2017 - 09.2020
Client Manager
Speed Media
10.2013 - 07.2017
Customer Service Rep I / Order Processor & Evening OP Lead
DG Fastchannel NY
08.2006 - 01.2012
Customer Service Rep I / Mailroom Assistant Manager
Point 360 NY
07.2003 - 08.2006
Academic Diploma - undefined
Montclair High School
High School Diploma - Business Management
Katherine Gibbs