Ramesh Gurung
Avon,IN
Summary
Dynamic professional with a proven track record at Amazon, excelling in workflow management and safety protocols. Recognized for implementing process improvements that enhanced operational efficiency and reduced handling time. Strong communicator with a commitment to team collaboration and customer satisfaction, leveraging both hard and soft skills to drive results.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
12.2021 - 12.2025
- Streamlined order processing workflows to enhance operational efficiency.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain high standards of safety and productivity.
- Implemented process improvements that reduced handling time and increased throughput.
Customer Service Cashier
SUBWAY®Restaurants
09.2019 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service while managing high-volume transactions.
- Trained new staff on operational procedures and customer interaction techniques.
- Ensured compliance with food safety regulations and cleanliness standards.
Customer Service Representative
Nike
06.2018 - 12.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by delivering personalized service and product knowledge.
- Streamlined order processing, resulting in faster response times and improved workflow efficiency.
- Trained new team members on customer service protocols and best practices to ensure consistent service delivery.
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN06-2017
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
Timeline
Process Assistant
Amazon
12.2021 - 12.2025
Customer Service Cashier
SUBWAY®Restaurants
09.2019 - 09.2021
Customer Service Representative
Nike
06.2018 - 12.2018
High School Diploma -
Brownsburg High School