Rami Abou-Hamze
Escondido,CA
Summary
Professional with over 10 years of experience in customer service, public safety, and leadership. Currently pursuing a career in accounting while enhancing knowledge in accounting principles, financial statements, and reporting. Demonstrates strong analytical skills and a commitment to professional growth, with a focus on applying academic learning to practical business scenarios. Recognized for exceptional interpersonal skills and ability to collaborate effectively in team environments.
Overview
11
11
years of professional experience
Work History
Manager
smokers heaven
Escondido, California
12.2022 - Current
- Directed team of xx employees, driving productivity and consistent customer service across shift operations.
- Managed daily operations to maintain efficiency, quality control, and smooth workflow.
- Oversaw inventory planning to meet demand, limit overstock, and reduce waste.
- Assessed individual and team performance to identify improvement opportunities and support stronger results.
- Provided responsive customer support in person and by phone, maintaining service quality and professionalism.
Guest Safety Officer
Pala Casino Spa Resort
07.2022 - 03.2024
- Patrolled casino and slot areas, conducting purse checks and identifying hazards involving minors.
- Ensured unauthorized individuals were removed from premises.
- Monitored cage operations, managing chip fills and securing entrance while addressing inquiries.
- Executed gaming table box drops, distributing and retrieving boxes efficiently.
- Oversaw slot drop processes, maintaining inventory of keys and drop carts.
- Recorded deliveries and maintained a security log while recognizing executives and secretaries.
- Assisted employees and guests during investigations, coordinating with other agencies as necessary.
- Provided security for events, including parties, tournaments, and employee gatherings.
Warehouse/Swing driver
FedEx Express
07.2020 - 05.2022
- Organized metal containers on conveyor belt and printed tags for shipments.
- Prepared paperwork for truck drivers to ensure efficient operations.
- Assisted CTV truck drivers by pulling and pushing containers for weighing.
- Conducted inspections as part of entry/control vehicle inspection team for commercial vehicles.
- Determined correct splits for tags based on destination states to ensure accuracy.
- Ensured each CTV driver received appropriate container for airport assignments.
- Configured scanners for employees to verify tag and label accuracy prior to scanning.
- Streamlined container management processes to enhance efficiency in deliveries.
Manager
Postal Annex
02.2016 - 03.2020
- Managed local area network operations to ensure reliable connectivity and optimal performance.
- Monitored store expenses and vendor invoices for accurate accounts payable processing.
- Performed repairs and maintenance on computer systems, sustaining operational effectiveness.
- Built automated Microsoft Excel spreadsheets to track inventory, reducing reporting time by 80%.
- Conducted data transfer and recovery services for critical files, preventing data loss.
- Oversaw employee scheduling and documented operational activities for management review.
- Negotiated annual contracts with shipping providers to enhance product delivery efficiency.
- Managed bookkeeping by updating account records and processing payroll for employees.
Education
Associate of Arts - Computer Systems
UEI College
01-2018
High School Diploma -
Orange Glen High School
Skills
- Organizational and time management skills
- Written and verbal communication
- Team collaboration and independence
- Detail-oriented multitasking
- Leadership and team building
- Strong work ethic
- Adaptability
- Reliability and punctuality
- Deadline and project prioritization
- Interpersonal and critical thinking skills
- Office software proficiency
- Financial analysis expertise
- Time management
- Inventory management
Timeline
Manager
smokers heaven
12.2022 - Current
Guest Safety Officer
Pala Casino Spa Resort
07.2022 - 03.2024
Warehouse/Swing driver
FedEx Express
07.2020 - 05.2022
Manager
Postal Annex
02.2016 - 03.2020
Associate of Arts - Computer Systems
UEI College
High School Diploma -
Orange Glen High School